JAMIL ALSHAMRANI
Summary
Focused administrator versed in overseeing operations in financial field. Possess excellent analyzing and reporting abilities.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work history
Assistant branch manager
First Abu Dhabi Bank
06.2024 - Current
• Oversee daily branch operations and ensure compliance.
• Manage and lead team performance.
• Analyze financial reports and optimize service delivery.
• Support strategic planning and client engagement.
• Ensuring compliance in the branch with standards and regulations
Customer Service Officer
First Abu Dhabi Bank
11.2019 - Current
- Attract clients and provide for their needs.
- Increase branch balance.
- Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
- Improved customer satisfaction by providing prompt and efficient service.
- Utilised strong communication skills for handling customer complaints effectively.
Sales and customer service representative
Arab National Bank
10.2018 - 11.2019
- Provided detailed product information for informed buying decisions.
- Managed daily sales operations to achieve business objectives.
- Updated customer databases with accurate and current information.
Education
Bachelor's degree in management information system -
Albaha University
/2012 - /2016
B1 Level Award in ESOL - ESOL
Trinity College London
09.2016 - 07.2017
Cambridge Entry Level Award in ESOL - ESOL
Cambridge English Language Assessment
Skills
- Understanding job requirements efficiently
- Risk assessment and management
- Multi-tasking ability
- Effective collaboration with departments
- Analyzing financial data and generating reports
- Strong analytical and problem-solving skills
- MS office proficiency
- Proficient in Oracle
Certification
- The Retail Banking Professional Foundation Certificate
- Credit Advisor Professional
- Data Analysis using Excel
- Microsoft Power BI
- Compliance, AML, and combating fraud
Timeline
Assistant branch manager
First Abu Dhabi Bank
06.2024 - Current
Customer Service Officer
First Abu Dhabi Bank
11.2019 - Current
Sales and customer service representative
Arab National Bank
10.2018 - 11.2019
B1 Level Award in ESOL - ESOL
Trinity College London
09.2016 - 07.2017
Bachelor's degree in management information system -
Albaha University
/2012 - /2016
Cambridge Entry Level Award in ESOL - ESOL
Cambridge English Language Assessment
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