Jamsheed Nheliyatt
Calicut,India
Summary
Experienced aviation professional with a strong background in ramp leadership and customer service, accumulated over 9 years in the industry. Key contributions made at Jet Airways and Go Airlines, enhancing team performance and customer experiences. Currently leading ramp operations at Saudia Ground Services, committed to achieving high standards of service. Academic qualifications include a BA in Functional English and an IATA diploma in Airport Management.
Overview
3
3
Languages
1
1
Certification
10
10
years of professional experience
Work history
Ramp Team Leader
Saudia Ground Service
Riyadh, Saudi Arabia
2024.09 - Current
- Supervises ground crew loading and unloading tasks for each aircraft turnaround.
- Inspects cargo and baggage to meet airline regulations and safety standards.
- Monitors flight schedules, gate assignments, and aircraft availability to limit delays.
- Coordinates loading procedures by communicating with pilots and ground crew.
- Completes pre-flight inspections to match safety regulations and airline policies.
- Documents loading discrepancies and reports issues through shift and operations channels.
- Checks loading equipment condition and follows safety protocols throughout operations.
- Trains and mentors new ground crew in loading procedures and safety.
Sr Customer Service Executive
Go First Airline India
Kannur, India
2019.01 - 2023.03
- Supervised check-in, baggage claim, and gate operations for smooth service delivery.
- Monitored and coordinated ramp and cabin work to meet aircraft turnaround timings.
- Managed ground handling covering boarding, baggage, catering, refuelling, and maintenance.
- Coordinated servicing tasks while following procedures and airline agreements.
- Followed safe and secure practices, punctual schedules, and regulatory requirements.
- Identified, risk-assessed, and mitigated hazards causing delays or disruptions.
- Collaborated with handling teams, airline staff, and airport operations to finish tasks.
- Delivered customer service that maintained satisfaction and strong customer focus.
- Worked in a team setting showing clear interpersonal skills.
Customer Assistant
Jet Airways
Bangalore, India
2016.03 - 2019.01
- Customer service and Reservation of PAX.
- X-ray Screening of cargo/baggages.
- Aircraft security check/search.
- Processing of baggage in BMA and BBA
- Handling of Dangerous goods (DG).
- Passengers check in and boarding.
Education
Bachelor of Arts - Functional English
University of calicut
Calicut, IndiaDiploma - IATA/UFTAA
SPEED WINGS ACADEMY
Calicut, IndiaSkills
- Ground support expertise
- Leadership excellence
- Aircraft handling skills
- Ramp operations oversight
- Load planning capabilities
- Communication efficiency
- Weight and balance analysis
- Baggage handling strategies
- Operation of ground support equipment
Languages
English
Malayalam
Hindi
Personal Information
Certification
- DGR
- AVSEC
- SCREENER
- IATA
- LOAD CONTROL
- AIRSIDE DRIVING PERMIT (ADP)
- GSE LICENSE
Timeline
Ramp Team Leader
Saudia Ground Service
2024.09 - Current
Sr Customer Service Executive
Go First Airline India
2019.01 - 2023.03
Customer Assistant
Jet Airways
2016.03 - 2019.01
Diploma - IATA/UFTAA
SPEED WINGS ACADEMY
Bachelor of Arts - Functional English
University of calicut