Janak Suyal

Responsibilities

• Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
• Checked daily mail, message, and handover logbook.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Handled customer complaints to satisfy and retain guests.
• Scheduled and confirmed restaurant reservations for guests.
• Upheld hotel policies and procedures by providing high level of customer service.
• Created welcoming and comfortable environment for guests.
• Stored luggage for guests, retrieving baggage and items when notified.
• Greeted guests upon arrival by providing warm welcome.
• Aten guest call and handle their inquiries.
• Responded immediately to any guest requests or concerns and promptly resolved issues.
• Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
• Inspected luggage for damage prior to storage, reporting issues to patrons.
• Checked baggage handling equipment, performing minor repairs to restore to full functionality.
• Maintain a clean and safe work area.
• Ensure that record, logbooks, sheets are maintained.
• Be aware of daily hotel activities, group arrivals VIP arrival and departure.
• Help and observe safety and security rules at all time.
• Provide training to new Joiner employees.
• Make store and purchase requisition.
• Coordinate with reception might any assistance.
• Coordinate with F.O manager day-to-day operation.
• Conduct meeting regularly within department.
• Attending regular onsite training sessions to improve skills.
• Providing on Job training as required.
• Achieved department weekly and monthly Training calendar, Develop positive feedback From Booking.com and trip adviser Guests Reviews.
• Trained and monitored new Employees, Fostering a Collaborative work environment And enhancing team performance.
• Provided Delightful service for each Guest and achieved Positive Feedback from management.

Responsibilities.

• Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
• Smile, great and welcome all guests as per hotel standard.
• Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
• Aten daily briefing and shared information with team.
• Opened doors and transported luggage for customers with care and efficiency.
• Maintain fully grooming standards and SOP.
• Stored luggage for guests, retrieving baggage and items when notified.
• Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
• Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
• Response to guest inquiries and give right information such as hotel facilities, City information, transportation booking. Ticket booking, city tours, friendly Efficient manner.