Janine Eves
Mount Barker
Summary
Results-driven professional with extensive experience in account management, specializing in cultivating robust client relationships and fueling business expansion. Skilled in contract negotiation, adeptly resolving client concerns, and aligning services to meet client requirements. Demonstrated track record of success in product training, showcasing exceptional communication and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Account Manager/State Manager
Uniform Management Services (UMS)
06.2021 - Current
- Company Overview: Manufacturer Bespoke School Uniforms
- Account management & new business development
- Management of 3 retail stores & 7 staff
- Preparation of tenders
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Designing unique fully bespoke school uniforms into private and state schools in SA untilising both Cut & Sew & Sublimation manufacturing.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Achieved annual sales targets 2021/22, 2022/23, 23/24
- Won 9 new schools (7 Retail, 2 Wholesale) resulting in increased state revenue by $1.2 in 3 years
Area Representative SA & WA
Shoof International
06.2019 - 10.2020
- Company Overview: Wholesale Animal Health Products
- Account management of a Dealer Network
- New Business Development
- Responsible for a $1.2M portfolio
- Managing 2 territories - South Australia & Western Australia
- Client base includes Veterinary Clinics, Rural Dealer Networks and National Buying Groups
- Product education, training & demonstrations live and virtual
- Managing national conference deals for buying groups
- Implementation of promotional and marketing plans
- Evaluated competitor offerings to maintain a competitive edge in product features and pricing strategies.
- Performed in-store strategic planning by tailoring programs and fact-based sales presentations to customer needs, store demographics and observed consumer base.
- Achieved all Quarterly Targets and Annual Targets since commencement
Account Manager B2B
Workwear Group (Wesfarmers)
02.2011 - 06.2019
- Company Overview: Manufacturer of Corporate, Health Care and Industrial Apparel
- Major Account Management - 80% Account management / 20% New Business development
- Responsible for $1.3 M portfolio
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Business sectors include Hospital, Pharmacy, GP Medical, Government and Local Government
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Exceeded 2017/18 target by 23%
- 2015/16 by 11%
- 2013/14 by 13%
- 2011/12 by 8%
Owner/Manager
Curves Gym
02.2005 - 01.2010
- Company Overview: Franchise Owner, 2 Fitness Centres
- Membership sales
- Customer service and client retention
- Management & training of sales staff
- Business administration
- Franchise Owner, 2 Fitness Centres
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Hired trained, and managed a high-performing team of employees
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Grew the business from 0 to over 600 members within first 18 months
Education
High School Year 12 -
St. Mary's Anglican Girls School
Skills
- Relationship building and management
- Account oversight
- Networking skills
- Account development
- Client rapport
- Upselling
- Excellent communication skills
- Customer training
- Business development and planning
- Lead prospecting
- Converting leads
- CRM proficiency
Timeline
Account Manager/State Manager
Uniform Management Services (UMS)
06.2021 - Current
Area Representative SA & WA
Shoof International
06.2019 - 10.2020
Account Manager B2B
Workwear Group (Wesfarmers)
02.2011 - 06.2019
Owner/Manager
Curves Gym
02.2005 - 01.2010
High School Year 12 -
St. Mary's Anglican Girls School
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