Jannie Mari De Guzman
11 Abbott St, Klemzig
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker and Meticulous with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Overnight Guest Service Agent
Avani Adelaide Residences
12.2022 - 08.2023
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Processed guest check-ins and check-outs following procedures for fast turnover.
Front Desk Receptionist /Server
Alpine Country Club
03.2020 - 02.2021
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with members and guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Kitchen Aide
Southern Philippines Medical Center
12.2018 - 12.2018
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Plated and presented food following chef requirements.
Line Cook/Prep Cook
Hardrock Casino And Hotel South Lake Tahoe
04.2018 - 06.2018
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Produced adequate amounts of mise en place to make meal preparation easier.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Education
Certificate - III & IV Commercial Cookery
Skills Australia Institute
50 Grenfell Street, Zurich House, Adelaide SA 5000Bachelor of Science - Nutrition And Dietetics
University of The Immaculate Conception
Davao City, Philippines 800003.2019
Skills
- Maintaining Guest Records
- Reservation Processing
- Verifying Data Accuracy
- Check in and Checkout Procedures
- Guest Accommodations
- Credit and Cash Transactions
- Bank Deposits
- Credit Card Transaction Processing
- Customer Service
- Front Desk Management
- Guest Service and Assistance
Certifications and Licenses
- COVID - 19 Safety at Work (2023)
- Infection Prevention and Control (2023)
Profession Relevant Skills
- Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service.
- Proficient understanding of Microsoft Word, Excel and PMS (Citrix).
- Knowledgeable of common office electronics and tech support.
- Able to enter large quantities of data into a computer and retrieve important information in a brief period of time.
- Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.
- Successful at satisfying different types of customers with creative and knowledgeable solutions.
Languages
English
Full Professional
Filipino
Native or Bilingual
Bisaya
Native or Bilingual
Hobbies and Interests
As much as I enjoy my customer service career, one of my true loves is cooking, cleaning and organizing. I love cooking different cuisines, cleaning the house and organizing my stuff. If I'm not at the hotel or school, more than likely, I am at my house or friend's place having a gathering full of fun with karaoke and foods. In addition to cooking, I love anything related to the movies/drama series and I have a keen interest in romantic comedy. In my spare time, I also enjoy shopping and spending time with my family through video chat.
Timeline
Overnight Guest Service Agent
Avani Adelaide Residences
12.2022 - 08.2023
Front Desk Receptionist /Server
Alpine Country Club
03.2020 - 02.2021
Kitchen Aide
Southern Philippines Medical Center
12.2018 - 12.2018
Line Cook/Prep Cook
Hardrock Casino And Hotel South Lake Tahoe
04.2018 - 06.2018
Certificate - III & IV Commercial Cookery
Skills Australia Institute
Bachelor of Science - Nutrition And Dietetics
University of The Immaculate Conception
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