JANOAH SLIJPEN

Highly organized and dependable professional with a strong background in managerial and administrative roles. Possessing over 3 years of experience in customer support, I have developed expertise in CRM software management and team leadership. Effective management skills resulted in a 200% increase in ticket-handling efficiency for the customer support team. A predominantly self-taught individual, seeking a position to further expand my current skillset while continuing to grow both managerial and technical knowledge.

To Whom it May Concern,   

I am writing to recommend Janoah Slijpen for a position in your organization. As the CEO at Skrmiish,  I had the pleasure of working closely with Janoah, who served as our Customer Service Manager.  Janoah's remarkable contributions, especially in building and enhancing our customer service  capabilities, have been instrumental in us building a leading customer support function.

Janoah joined us at a critical juncture, taking on the challenge of establishing our customer service  department from the ground up. Demonstrating exceptional initiative and foresight, Janoah single handedly developed a robust customer service framework that efficiently managed over 2,500 support  tickets monthly. This feat was not only a testament to his strategic planning skills but also highlighted  his capability in creating effective processes, such as in-depth tagging of customer feedback and  implementing comprehensive weekly and monthly reporting systems.  

One of Janoah's most significant achievements was the development of our customer service team. He  crafted new job roles, conducted thorough interviews, and hired a team of dedicated professionals.  Janoah, also created comprehensive onboarding & training documentation with a focus on agent  development. This effort resulted in a staggering 200% increase in support function efficiency, as  measured by contacts handled per agent per hour.  

Moreover, Janoah's dedication to maintaining high-quality customer interactions was evident in his  creation and continuous updating of detailed FAQs for our business. This resource not only enhanced  customer satisfaction but also served as a valuable tool for our support team.

Beyond his technical and managerial skills, Janoah was a fantastic addition to the team and the positive  energy he brings with. He excelled at collaborating across different departments, ensuring that valuable  insights from the support function were shared and leveraged to improve overall business operations.  Additionally, Janoah's ability to work effectively with external third-party partners was crucial in resolving  key customer issues, further showcasing his versatility and commitment to customer satisfaction.

In summary, Janoah is a highly skilled and dedicated professional whose contributions to our customer  service department have been invaluable. His ability to build, manage, and enhance a vital business  function from scratch, coupled with his collaborative spirit and focus on continuous improvement, makes him an asset to any team. I am confident that Janoah will bring the same level of excellence and  dedication to your organization.

Please feel free to contact me if you need further information or specific examples of Janoah's work  and achievements. Luke@Skrmiish.com or +44 741515 5289  

Sincerely, 

Luke Grob   

Chief Executive Officer 

Skrmiish