Dynamic and experienced Credit Controller and Administrative Assistant, currently working for an accountant and providing support in financial administration. Skilled in managing bookkeeping and administrative processes with accuracy and efficiency. Recently relocated to Adelaide, South Australia, bringing a strong work ethic, attention to detail, and a commitment to delivering high-quality results. Eager to leverage my expertise to contribute to the success of a forward-thinking organization in Adelaide.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The Bottom Line
03.2024 - Current
Bank Reconciliation (Xero): Accurately reconciling bank statements to ensure financial records are complete and up to date.
Bank Statement Imports: Importing and processing bank statements into Xero for accurate tracking and reporting.
Payroll Processing: Preparing and managing payroll, ensuring staff are paid correctly and on time.
Invoicing: Creating, issuing, and sending invoices to clients while maintaining accurate records.
Accounts Receivable & Payable (AR/AP): Monitoring incoming payments and managing supplier invoices to maintain cashflow accuracy.
Credit Control: Following up on outstanding invoices and assisting with debt collection to reduce overdue accounts.
ACNC Charity Background Checks: Conducting compliance and due diligence checks for charity registrations.
Hubdoc Management: Uploading, organizing, and coding financial documents to streamline workflows in Xero.
Administrative Assistant (Remotely)
Mackenzie Accounting
01.2022 - 12.2024
Invoicing (Sage): Prepared and processed invoices for both a logistics company and a catering company using Sage Accounting.
Bank Statement Management: Extracted and imported client bank statements into Sage for accurate financial tracking.
Data Analysis: Utilized pivot tables and added general ledger (GL) codes to bank statements for clear reporting.
Document Processing (Dokka): Uploaded and coded invoices in Dokka for seamless integration with Sage Accounting.
Bank Reconciliation: Reconciled bank statements to ensure accurate balances and compliance.
Credit Control: Monitored outstanding accounts and followed up on overdue payments.
Payroll Administration: Managed payroll for client employees, ensuring timely and accurate processing.
Payments: Prepared, released, and processed supplier and employee payments.
Creative Design (Canva): Designed company logos, email signatures, and branded templates.
Business Support: Developed company documents including training materials and standard operating procedures (SOPs).
Medical Billing Administrator (Remotely)
Nova Medical Practice Management
01.2021 - 02.2024
Client Communication: Answered telephone calls, contacted clients, and maintained professional correspondence.
Medical Aid Liaison: Followed up with medical aids to ensure accurate billing and payment allocations.
Reconciliation: Performed account reconciliations to maintain accurate financial records.
Payment Allocation: Allocated remittances and patient payments efficiently in line with records.
Billing & Invoicing: Managed billing processes and issued invoices/statements to clients.
Marketing Support: Assisted with the promotion and marketing of company services.
Administration: Handled day-to-day administrative duties including filing, data entry, and document preparation.
PMB (Prescribed Minimum Benefits): Processed and managed PMB-related claims and requirements.
Employee Management: Supervised and supported employees throughout the month to ensure smooth operations.
Practice manager
Dr CN Botoulas – Orthopaedic surgeon
02.2019 - 05.2020
Client & Patient Communication: Answered telephones, contacted clients, and handled daily correspondence in a professional manner.
Medical Aid Liaison: Followed up with medical aids regarding claims, authorisations, and outstanding matters.
Financial Administration: Reconciled accounts, allocated remittances and patient payments, and managed billing processes.
Administrative Support: Maintained diaries, scheduled appointments, coordinated theatre lists, and ensured daily operations ran smoothly.
PA Duties: Assisted with personal and professional tasks for the client, including bookings and travel arrangements.
Procurement: Ordered medical equipment and supplies to support practice operations.
Statements & Records: Prepared and emailed patient statements daily, ensuring accuracy and timeliness.
CMS Complaints & PMB’s: Managed Prescribed Minimum Benefit (PMB) cases and lodged CMS complaints where necessary.
General Office Support: Oversaw administration, filing, and practice organisation to maintain an efficient workplace.
Bureau Credit controller
Spesnet Group – Medicharge
05.2015 - 02.2019
Client Communication: Answered telephones and contacted clients professionally.
Medical Aid Liaison: Followed up with medical aids regarding claims, payments, and Prescribed Minimum Benefits (PMBs).
Financial Administration: Reconciled accounts, allocated remittances and patient payments, and managed billing processes.
Statements Management: Prepared and emailed patient statements daily to ensure accuracy and timeliness.
General Administration: Maintained records, managed documentation, and supported office operations.
CMS Complaints: Assisted with lodging and managing CMS complaints as required.
Debt collector
Dois Debt Collector - Brimamed
08.2014 - 04.2015
Client Communication: Phoned clients and followed up regarding outstanding balances.
Financial Administration: Prepared settlement statements, reconciled bank statements, and traced client payments.
Email Correspondence: Sent professional emails to clients regarding accounts and payments.
Debt Management: Managed client accounts, including blacklisting where necessary for non-payment.
General Administration: Supported day-to-day office operations and maintained accurate records.
Medical officer
Brimamed
11.2013 - 04.2015
Answering telephone
Phoning of clients
Following up with the medical aids
Emailing statements daily
Administration
CMS Complaints
PMB’s
Cashier
Blue Valley Liquor Masters
12.2011 - 10.2013
Answering phone
Customer support
Cashier
Cash up.
End-of-day reports.
Stock take.
Education
Matric - Afrikaans, English, Life Orientation, Math literature, Business Studies, Computer Application Technology
Hoërskool Zwartkop
Skills
Xero
Shopify
Hubdoc
Outlook
Word
Excel
PowerPoint
Sage Accounting
Able2Extract
Icecream PDF
Dokka
Simplepay
QuickBooks
Canva
Vericlaim
GoodX
Elixir Live
IceCream PDF
Certification
Code B
Languages
English
Full Professional
Afrikaans
Native or Bilingual
Personal Strengths
Communication & Interpersonal Skills: Excellent interpersonal communication, active listening, empathy, and collaboration.
Problem Solving & Critical Thinking: Strong critical thinking, creativity, adaptability, and conflict resolution skills.
Customer & Client Service: Outstanding customer service with the ability to handle inquiries professionally.
Teamwork & Collaboration: Works effectively in team environments and contributes positively to group outcomes.
Learning & Adaptability: Quick learner with the ability to adapt to new processes and challenges efficiently.
Timeline
Administrative Assistant
The Bottom Line
03.2024 - Current
Administrative Assistant (Remotely)
Mackenzie Accounting
01.2022 - 12.2024
Medical Billing Administrator (Remotely)
Nova Medical Practice Management
01.2021 - 02.2024
Practice manager
Dr CN Botoulas – Orthopaedic surgeon
02.2019 - 05.2020
Bureau Credit controller
Spesnet Group – Medicharge
05.2015 - 02.2019
Debt collector
Dois Debt Collector - Brimamed
08.2014 - 04.2015
Medical officer
Brimamed
11.2013 - 04.2015
Cashier
Blue Valley Liquor Masters
12.2011 - 10.2013
Matric - Afrikaans, English, Life Orientation, Math literature, Business Studies, Computer Application Technology