Jason Swan
Royal Park
Summary
Knowledgeable and dedicated customer service professional with extensive experience in different industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Inbound Sales Specialist
Origin Energy
08.2013 - Current
- Documented details of calls and customer interactions.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Worked with multiple means of communication within fast-paced environment.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Responded to customers within required turnaround times.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Manager
Boral
03.2008 - 03.2013
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
Branch Manager
Bank SA
09.2004 - 02.2008
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Generated financial and operational reports to assist management with business strategy.
- Examined customer loan applications for loan approvals and denials.
- Boosted sales and customer loyalty through incentive programs.
Education
No Degree -
Findon High School
Findon, SASkills
- Strong Telephone Etiquette
- Call Handling
- Customer Account Management
- Database Entry
- Customer Service and Assistance
- Product Knowledge
- Sales
- Professional Relationships
- Quality Assurance Standards
- Inbound Call Management
- Effective Customer Communication
Referee's
Karina Smedley
Team Leader
Origin Energy
0433 489 969
Timeline
Inbound Sales Specialist
Origin Energy
08.2013 - Current
Customer Service Manager
Boral
03.2008 - 03.2013
Branch Manager
Bank SA
09.2004 - 02.2008
No Degree -
Findon High School
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