Jasvinder Kaur

Assisting Cluster Manager for day to day operations in Cluster.

Actioning requests from staff on TEAMS or in emails , guiding and training staff.

Checking , closing incident reports , followup with Clinical Nurses , Quality , Restrictive Practice Teams.

Allocations to shifts , ensuring staff is accommodated as per needs of community house.

Communication with families , Health professionals, Allied health professionals.

conducting SIL houses' quality checks monthly , Workplace inspections and fire drills six monthly.

Reporting maintenance , follow ups.

Reporting , communication to Cluster manager.

Role was to work on today and next days vacancies at Minda and Childrens services .

Covering sick leave at short notice.

communication with Managers , staff through emails and phone.

Relieved South SILS resourcing planner for four months , worked on recurring rosters, future vacancies , covering annual leaves.conducting meetins with managers

Backfilled team leaders at Bright Fassina , overlooked staffing in area , medical appointments, hospital admissions , communication with professionals , families .

Worked at PKC for four and half years , worked as carer.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.