Javeria Rafiq
Jeddah, Saudi Arabia
Summary
Seeking a suitable and challenging position in the field of Professional and Growth oriented organization that calls upon knowledge and experience with the chances of upward mobility.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Expressions Fitness
Jeddah, Saudi Arabia
03.2024 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted available products and services to customers during service, account management and order calls.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Contacted customers about potential service upgrades, new services and account changes.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Operational Assistant
Vim Entertainment
Jeddah, Saudi Arabia
12.2019 - 12.2023
- Prepared and proofread reports detailing operations activities.
- Training new employees on company policies and procedures.
- Printing invoices, shipping labels, and other documents related to order processing.
- Fulfilled requests and orders ahead of tight deadlines.
- Requested updates on outstanding stock and payments.
- Created expense reports with matching receipts.
- Kept files organized and up-to-date for accurate record-keeping purposes.
- Monitor inventory levels and place orders as necessary.
- Keeping in touch with clients, suppliers, vendors by phone or email.
- Coordinate with other departments to ensure that customer orders are fulfilled correctly.
- Serve as primary point of contact for customers, vendors, and other external partners.
Event Planner
Vim Entertainment
Jeddah, Saudi Arabia
- Recruited trained, and managed volunteer teams to provide additional support.
- Performed face-to-face meetings to finalize contract for services and event details.
- Established working relationships with clients by organizing various events.
- Streamlined event registration processes, enhancing attendee experience and improving overall efficiency.
- Consulted with customers to determine requirements for events.
Cashier
Cheeky Monkeys
Jeddah, Saudi Arabia
- Greeting clients, responding to their inquiries, and offering suggestions or guidance.
- Performed accurate cash counts at store opening and closing.
- Processed sales, exchange, and refund transactions efficiently to reduce customer waiting times.
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
- Processing refunds and exchanges, resolving complaints.
Soft Play Assistant
Cheeky Monkeys
Jeddah, Saudi Arabia
- Established and nurtured positive relationships between children, leading to improved interaction and increased self-confidence.
- Prepared and served daily snacks for children, adhering to food schedules and dietary orders to maintain the highest level of safety and satisfaction.
- Designed and developed unique age-appropriate play activities, and assist children in reaching their full social and emotional potential.
- Disciplined children appropriately, upholding established rules of behavior.
Front Desk Receptionist
Ritz Carlton Hotel
Jeddah, Saudi Arabia
- Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
- Answer phone calls and emails from clients.
- Maintain calendars for the office and your coworkers.
- File important documents and keep them well organized.
- Perform any other clerical duties necessary to keep the office running.
- Redirect phone calls to the appropriate department and take down messages.
Chef Assistant
Sweet Planet Cakery
Jeddah, Saudi Arabia
- Delivered outstanding customer service to improve word-of-mouth recommendations.
- Produced and decorated high volumes of baked goods to meet daily production targets with the team
- Monitored dry ingredients supplies, ordering low-stock items to prevent production disruptions.
- Checked finished products against quality controls.
Sales Assistant
Basmah Trading Company
Jeddah, Saudi Arabia
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
English Language Teacher
Dar Al Hanan Hospitality For Kids
Jeddah, Saudi Arabia
- Transformed current curriculum into interesting, easy-to-comprehend lessons and resources to drive optimal student engagement.
- Built student confidence and competence through targeted exam preparation and compassionate guidance.
- Built student awareness of tone, style, and register to deliver high-quality verbal and written work for various purposes.
Education
Certificate of Higher Education - Fine Arts
Pakistan International School
JeddahSkills
- Managing purchasing activities
- Data entry
- Supply ordering
- Event Planning
- Birthday Events Supervisor
- Stock management
Languages
Urdu
First Language
English
Upper Intermediate
B2
Arabic
Elementary
A2
Timeline
Customer Service Representative
Expressions Fitness
03.2024 - Current
Operational Assistant
Vim Entertainment
12.2019 - 12.2023
Event Planner
Vim Entertainment
Cashier
Cheeky Monkeys
Soft Play Assistant
Cheeky Monkeys
Front Desk Receptionist
Ritz Carlton Hotel
Chef Assistant
Sweet Planet Cakery
Sales Assistant
Basmah Trading Company
English Language Teacher
Dar Al Hanan Hospitality For Kids
Certificate of Higher Education - Fine Arts
Pakistan International School