Jawad Aftab Osmani
Riyadh
Summary
Passionate about client relations and strategy execution at TMF Group, focusing on enhancing client partnerships and ensuring regulatory compliance in Saudi Arabia. Proven expertise in strategic planning and organizational leadership, driving impactful business initiatives. Strong analytical and problem-solving skills improve operational efficiency and support achievement of company objectives. Knowledgeable in team management and stakeholder engagement, facilitating successful project execution and business growth.
Overview
17
17
years of professional experience
Work History
Sr. Executive HR - Immigration (Consultant)
TMF Group, KSA
04.2022 - Current
- Executed strategic initiatives by coordinating directly with clients' HR teams.
- Ensured efficient operations through liaison with internal departments for client service.
- Forecasted and tracked client account metrics to achieve timely service delivery.
- Enhanced operational efficiency through integration of various government portals, such as Qiwa, Muqeem, MHRSD, Wasel, MUDAD, TAMM, and GOSI.
- Delivered emergency support for Iqama and work permit renewals and issuances.
- Provided consultancy to over 1,000 employees on government /immigration related issues.
- Led training sessions for business partners on managing government portal systems.
- Collaborated with sales and marketing teams to identify new growth opportunities.
- Conducted client satisfaction surveys and reviews to ensure high levels of client satisfaction.
- Conducted regular audits of case files to ensure compliance with all relevant laws and regulations.
- Served as a trusted liaison between clients and government officials, expediting case resolutions where possible.
- Improved overall efficiency by streamlining immigration processes and implementing innovative solutions.
- Established strong working relationships with both internal and external stakeholders, enhancing communication and collaboration.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.
- Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
- Implemented strategies for client retention, resulting in increased repeat business and referrals.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Managed customer relations on ongoing basis to maximize customer retention.
- Educated Clients regarding current and updated rules established by Ministries.
- Familiar with all Governments portals such as Qiwa, Muqeem, GOSI, TAMM, MHRSD, Mudad and SPL (Wassel).
Human Resource Specialist
Al Jaber
10.2014 - 03.2022
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Maintained employment policies.
- Managed employment tribunal cases.
- Managed issues such as long-term absence.
- Advised the HR team in dealing with employee relations issues and maintaining good relations.
- Conducted appropriate and timely research/analysis related to areas of responsibility.
- Provided direct assistance for the formulation and implementation of college policies and procedures as they affect the human resources area with a focus on employee relations.
- Assisted in the development, implementation and evaluation of training programs related to employee relations, supervision, and employee development.
- Performed data collection, preparation, and analysis to serve a variety of institutional reporting needs.
- Prepared employee separation notices and related documentation and conducts exit interviews to determine reasons behind separation.
- Issued Medical Insurance as per company policy.
- Managed Business trips for staff.
- Performed other duties as assigned.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Conducted regular performance evaluations, providing constructive feedback to foster professional growth.
- Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.
HR Administrator
Dunes Guild
09.2013 - 09.2014
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Reduced time spent on administrative tasks by automating key processes.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Maintained knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures and reporting are in compliance.
- Recruited, interviewing, testing and selecting employees to fill vacant positions.
- Planning and conducting new employee orientation to foster positive attitude towards company goals.
- Kept records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations.
- Trained management in interviewing, hiring, terminations, promotions, performance review, safety.
- Advising management in appropriate resolution of employee relations issues.
- Responding inquiries regarding policies, procedures and programs.
- Administered performance review program to ensure effectiveness, compliance and equity within organization.
- Administration salary administration program to ensure compliance and equity within organization.
- Administrating benefits programs such as vacation, sick leave, leave of absence, and employee assistance.
- Investigated accidents and prepares reports for insurance carrier.
- Conducted wage surveys within labor market to determine competitive wage rate.
- Prepared employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separation.
HR Administrator
Constructions System & Materials - Rosoukh
01.2012 - 08.2013
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Updated HR database with new employee information, changes in benefits, and other details.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
- Ensured the relevant HR database is up to date, accurate and complies with legislation.
- Assisted in the recruitment process.
- Set up interviews and issue relevant correspondence.
Administrative Officer
Saudi Map
09.2010 - 12.2011
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Prepared typed copy from written or oral information in order to produce error free documents.
- Screened incoming telephone calls in order to provide assistance or refer call to appropriate staff member.
- Composes correspondence from rough draft and transcription tapes regarding a wide variety of subjects.
- Researched purchase options and/or payment information in order to purchase necessary supplies and equipment, complete forms, reconcile errors and ensure accuracy of document information.
- Greeted visitors in person in order to provide assistance or refer to appropriate staff member.
- Assessed whether callers and/or visitors should have access to information being requested in order to ensure that confidential information is disseminated to authorized persons only
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Human Resources Administrator
System Domain Establishment
04.2008 - 09.2010
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Prepared new hire letters, employee contracts, and corporate policies.
- Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
Education
Bachelor - Computer Science
Karachi University
01.2010
Diploma of Education - Computer technician
Professional skill educational council
01.2009
High school - Computer Science
Pakistan International school Riyadh
01.2006
Skills
- Client relations and consulting
- Pressure management
- Report preparation
- Cross-functional coordination
- Staff and operational management
- Strategic planning
- Human resources management
- Business development
- Team collaboration
- Microsoft Office proficiency
- Time management
- Team leadership
- Employee coaching and mentoring
- Communication skills
- Operational efficiency
Personal Information
Title: Sr. Client Relationship Manager/ Sr. HR- Immigration Consultant.
Languages
English
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Timeline
Sr. Executive HR - Immigration (Consultant)
TMF Group, KSA
04.2022 - Current
Human Resource Specialist
Al Jaber
10.2014 - 03.2022
HR Administrator
Dunes Guild
09.2013 - 09.2014
HR Administrator
Constructions System & Materials - Rosoukh
01.2012 - 08.2013
Administrative Officer
Saudi Map
09.2010 - 12.2011
Human Resources Administrator
System Domain Establishment
04.2008 - 09.2010
Diploma of Education - Computer technician
Professional skill educational council
High school - Computer Science
Pakistan International school Riyadh
Bachelor - Computer Science
Karachi University
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