Jawad Ali
Riyadh
Summary
Accomplished Key Account Manager and Import Export Specialist at Four Winds Saudi Arabia Limited, adept in client relationship building and data-driven decision making. Excelled in fostering business growth by enhancing customer satisfaction and streamlining operational processes. Demonstrated expertise in key account management and problem-solving aptitude, contributing significantly to team leadership and organizational efficiency.
Dynamic individual with hands-on experience in import and export and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Key Account Manager
Four Winds Saudi Arabia Limited
09.2023 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Delivered detailed product presentations, effectively communicating value propositions and features to decision-makers.
- Streamlined internal communication processes, ensuring team members were aligned with account objectives and strategies.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Recorded accurate and efficient records in customer database.
Import Export Specialist (ITGBL, DPS, OTO & MoD))
Four Winds Saudi Arabia Limited
05.2013 - 09.2023
- Ensured accurate product classification by staying current on Harmonized Tariff System updates and standards.
- Collaborated with sales teams to develop strategies for expanding into new international markets.
- Negotiated favorable terms with freight forwarders and carriers, reducing transportation costs.
- Contributed to the development of corporate policies related to global trade compliance and export control regulations.
- Coordinated multi-modal shipments for seamless delivery to worldwide destinations, enhancing customer satisfaction.
- Streamlined import/export processes by implementing efficient documentation and filing systems.
- Prepared comprehensive reports on import/export activities for senior management review, highlighting successes and areas for improvement.
- Trained new team members on import/export procedures and best practices, increasing overall department efficiency.
- Maintained up-to-date knowledge of changing customs requirements, ensuring smooth flow of goods across borders.
- Enhanced customs compliance by conducting regular internal audits and monitoring changes in regulations.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Processed customs declarations and maintained records of customs documents.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Analyzed shipping reports to identify opportunities for cost savings.
- Prepared and submitted reports on import and export activity to management.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Negotiated freight rates with carriers for international transportation of goods.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Coordinated with shipping and transport companies on behalf of clients.
- Advised customers on transportation options, types of carriers or shipping routes.
- Obtained necessary import and export licenses and permits for shipments.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Maintained up-to-date knowledge of customs regulations and international trade laws.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
- Insured cargo against loss, damage or pilferage.
- Provide Administrative support to executives, senior managers, staff members, and others.
- Organise and coordinate team.
- Scheduling shipments through freight carriers or via ocean freight or air freight depending on the item’s destination
- Coordinating with customs agents to ensure that all documentation is in order prior to shipment
- Communicating with clients on shipping status and resolving any issues that may arise during shipping
- Working with insurance companies to ensure that all shipments are covered for loss or damage during transit
- Maintaining records of inventory, sales, and other business operations activities for the company
- Preparing shipping orders or documentation for international or domestic shipments
- Coordinating with vendors to ensure that all materials are available for packaging or shipping
- Ensuring that all shipments are properly insured and documented for transportation.
Education
Bachelor Of Science -
University of Peshawar
Pakistan2009
Skills
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
- Client needs assessment
- Problem-solving
- Multitasking Abilities
- Time management
- Active listening
- Teamwork and collaboration
- Customer satisfaction
- Effective communication
- Professionalism
- CRM software proficiency
- Transportation modes awareness
- Shipping documentation mastery
- Freight forwarding proficiency
- Multilingual abilities
- Customs regulations expertise
- Cross-cultural communication
- Negotiation techniques
- Continuous improvement mindset
- Reliability
- Invoicing
- Freight management
- Shipping documents preparation
- Decision-making
Certification
Certification in IATA DGR 7.3 (Supervised Assessment)
Languages
English
Advanced (C1)
Arabic
Elementary (A2)
Urdu
Bilingual or Proficient (C2)
Affiliations
- IATA DGR Certified (7.3) Supervised Assessment.
- Moving and Relocations
- Import / Export - ITGBL, DPS, OTO and MoD (AIR, SEA & LAND)
Hobbies
Reading & Sports
Additional Information
- Holding a valid driving license.
Timeline
Key Account Manager
Four Winds Saudi Arabia Limited
09.2023 - Current
Import Export Specialist (ITGBL, DPS, OTO & MoD))
Four Winds Saudi Arabia Limited
05.2013 - 09.2023
Bachelor Of Science -
University of Peshawar
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