Summary
Overview
Work History
Education
Skills
Timeline
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Jawaher Abdu

Jeddah,02

Summary

Dynamic Insurance Specialist with proven expertise in claims management at International Medical Center Hospital. Recognized for enhancing operational efficiency and ensuring accuracy in documentation. Strong problem-solving abilities and excellent communication skills fostered positive client relationships and streamlined processes, significantly improving claims processing efficiency. Committed to maintaining confidentiality and delivering exceptional service.

Overview

15
15
years of professional experience

Work History

Insurance Specialist

International Medical Center Hospital
01.2018 - Current
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Maintained high standards of customer service by building relationships with clients.
  • Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
  • Followed up with customers on unresolved issues.
  • Improved claims processing efficiency by meticulously reviewing and validating each claim for accuracy and completeness.
  • Modified, updated and processed existing policies.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Generated, posted and attached information to claim files.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Checked documentation for accuracy and validity on updated systems.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.

Receptionist

First Clinic
01.2014 - 09.2017
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.

Secretary

Saad Waheeb Clinic
01.2011 - 12.2014
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Answered multi-line phone system and enthusiastically greeted callers.

Education

Bachelor of Science - Accounting And Finance

University of Science & Technology
Jeddah, Saudi Arabia
01-2019

Skills

  • Claims management
  • Reporting skills
  • Teamwork
  • Documentation skills
  • Documentation
  • Problem-solving
  • Time management
  • Excellent communication
  • Team collaboration
  • Insurance practices

Timeline

Insurance Specialist

International Medical Center Hospital
01.2018 - Current

Receptionist

First Clinic
01.2014 - 09.2017

Secretary

Saad Waheeb Clinic
01.2011 - 12.2014

Bachelor of Science - Accounting And Finance

University of Science & Technology

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Jawaher Abdu