Hi, I’m
JAWAHER ALSUYAYFI
Customer Experience
Riyadh
Summary
With over 5 years of experience in sales development, employee training, and strategic planning to enhance customer experience, I am a dynamic and growing CX professional. I am passionate about professional development and eager to leverage my leadership and managerial expertise as a CX specialist to empower and respond to new visions.
Overview
7
years of professional experience
1
Language
Work History
ZidRiyadh
Customer Experience Specialist
12.2022 - Current
Job overview
- Track customer journeys, interact across channels and platforms, and coordinate with internal stakeholders to fine-tune the customer experience.
- Analyzing and Measuring Impact of Poor and Great CX.
- Gather customer feedback, analyze it, and suggest internal improvements based on the insights gathered. Measure metrics such as NPS to gauge CX performance.
- Designing Great Journeys and Improving/Fixing Currents once
- Collaborate with technology teams and product/platform owners to ensure a smooth brand and purchasing experience through technology
- Investigated and resolved service and delivery concerns.(SLA)
SaudiaRiyadh
Professional Development leader
08.2019 - 11.2023
Job overview
- Manage customers and projects to capture measurable improvements
- Analyze and processed organization needs at the individual, team, and organizational levels
- Develop strategies and tactics to increase customer satisfaction rate (CSR)
- Collaborate with team members to create applications' system analyses based on client requirements
- Working closely with departmental peers to develop solutions
- Build up engagement, interaction, and reputation through multi-platform to reach an outstanding level of client satisfaction.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
SaudiaRiyadh
SALES CONSULTANT/ SAUDIAIRLINES
12.2016 - 03.2019
Job overview
- Provided clear, accurate pricing information to customers regarding specific products
- Gathered and analyzed customer data to improve sales performance
- Managed over 50 customer calls per day
- Delivered outstanding after-sales care through regular communication with customers.
Education
Princess Nourah Bint Abdul
Rahman University
bachelor’s from Teaching method
Skills
Project planningundefined
Timeline
Customer Experience Specialist
Zid
12.2022 - Current
Professional Development leader
Saudia
08.2019 - 11.2023
SALES CONSULTANT/ SAUDIAIRLINES
Saudia
12.2016 - 03.2019
Princess Nourah Bint Abdul Rahman University
bachelor’s from Teaching method
04.2017
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