Hi, I’m
JAWAHER ALSUYAYFI
Customer Experience
Riyadh
Summary
With over 5 years of experience in sales development, employee training, and strategic planning to enhance customer experience, I am a dynamic and growing CX professional. I am passionate about professional development and eager to leverage my leadership and managerial expertise as a CX specialist to empower and respond to new visions.
Overview
7
years of professional experience
1
Language
Work History
ZidRiyadh
Customer Experience Specialist
12.2022 - Current
Job overview
- Track customer journeys, interact across channels and platforms, and coordinate with internal stakeholders to fine-tune the customer experience.
- Analyzing and Measuring Impact of Poor and Great CX.
- Gather customer feedback, analyze it, and suggest internal improvements based on the insights gathered. Measure metrics such as NPS to gauge CX performance.
- Designing Great Journeys and Improving/Fixing Currents once
- Collaborate with technology teams and product/platform owners to ensure a smooth brand and purchasing experience through technology
- Investigated and resolved service and delivery concerns.(SLA)
SaudiaRiyadh
Professional Development leader
08.2019 - 11.2023
Job overview
- Manage customers and projects to capture measurable improvements
- Analyze and processed organization needs at the individual, team, and organizational levels
- Develop strategies and tactics to increase customer satisfaction rate (CSR)
- Collaborate with team members to create applications' system analyses based on client requirements
- Working closely with departmental peers to develop solutions
- Build up engagement, interaction, and reputation through multi-platform to reach an outstanding level of client satisfaction.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
SaudiaRiyadh
SALES CONSULTANT/ SAUDIAIRLINES
12.2016 - 03.2019
Job overview
- Provided clear, accurate pricing information to customers regarding specific products
- Gathered and analyzed customer data to improve sales performance
- Managed over 50 customer calls per day
- Delivered outstanding after-sales care through regular communication with customers.
Education
Princess Nourah Bint Abdul
Rahman University
bachelor’s from Teaching method
Skills
Project planningDevelopment life cyclesCoaching and mentoring
Communication
LeadershipMS skillsCRM
Customer experience analysis
Timeline
Customer Experience Specialist
Zid
12.2022 - Current
Professional Development leader
Saudia
08.2019 - 11.2023
SALES CONSULTANT/ SAUDIAIRLINES
Saudia
12.2016 - 03.2019
Princess Nourah Bint Abdul Rahman University
bachelor’s from Teaching method
04.2017