Jayarajan V
Jeddah,Saudi Arabia
Summary
In quest of challenging opportunities in System administrator / Relationship Management with a growth oriented organization.
A dynamic professional with nearly 4+ Year of extensive experience as System Administrator in leading organization. A proactive planner with managerial abilities in devising effective strategies for augmenting the problems, identifying the solutions and penetrating new Strategies to avoid those future errors. A quick learner with ability to work in a team and organize things with optimistic way for the betterment of the organisation. A keen Worker with proven track records of increasing the profitability of the company. An effective communicator with honed leadership, relationship management, analytical and coordination skills. Experience of working in cross-cultural and multi-lingual environments.
Overview
4
4
years of professional experience
Work history
Senior system Engineer
Cognizant Technologies
Chennai
07.2022 - 07.2024
- Created user-friendly computer manuals for end-users while ensuring technical information was communicated effectively to non-technical audiences.
- Ensured systems ran smoothly, efficiently and effectively by conducting regular servicing and in-depth inspections.
- Stayed updated on the latest advancements in technology, protocols and best practices through regular research.
- Managed development, installation, configuration and administration of computer systems.
- Troubleshot and resolved system errors and inefficiencies by completing thorough fault-finding, analysis and inspections.
- Analysed network performance to effectively minimise downtime and cater to user needs.
- Configuring and Troubleshooting of Network equipment’s:
Switches and Access points. - Check the Troubleshooting Lan connectivity.
- Deploying and Maintaining Network Printers and Scanners.
- SCCM Client, Direct Access Configuration and Troubleshooting
- Assembling and Maintaining Desktops
- Handle multiple cases at the same time with varying degrees of severity and Update customers on progress of their cases on a regular basis.
- Configuring Activity Directory, Domain and Sites.
- Configuring and Managing DHCP Scopes.
- Troubleshot and resolved all arising technical issues related to systems.
- Analysed reported technical issues to diagnose, trace and correct issues.
- Delivered outstanding helpdesk service and support to customers.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Handled incoming service desk support requests professionally and efficiently for swift, effective resolution.
- Met defined SLAs to maintain service desk quality and performance.
- Logged incidents and carried out root cause analysis to prevent future service desk disruptions.
- Facilitated high-quality service desk operations, applying best practice methods aligning with ITIL framework.
- Improved service desk functions and managed service level agreements to achieve KPIs.
- Identified and implemented new technologies to improve service desk operations.
- Worked alongside service desk to provide 1st and 2nd line support to users deskside and remotely.
- Responded to relevant queries presented through public enquiry service desk.
- Provided first-class customer experiences through friendly, efficient and accurate food service.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Led and managed FMS engineer to maintain smooth daily operations.
- Planned and managed resources and budget to support and deliver objectives.
FMS Support Engineer
VDA solutions Pvt ltd
Chennai
03.2020 - 07.2022
- Assign the permission and rights to files, directories and network-based printers
- Monitoring the GSD Requests by Remedy ticketing tool and giving support through remotely by using dame ware mini control
- Handle multiple cases at the same time with varying degrees of severity and Update customers on progress of their cases on a regular basis
- Working on Miscellaneous calls/mails dropped by Helpdesk & Lead
- Coordinating with helpdesk and Asset team for desktop placement Activity
- Troubleshooting, Diagnosing malfunctions in the operation of hardware & software
- Troubleshooting LAN/VPN issues for clients
- Installing and configuring VPN clients such as Cisco VPN, SSL VPN to connect the client networks securely
- Installation & troubleshooting McAfee updates and managing their agent
- Installing and troubleshooting VDI interfaces such as VMware view client and Citrix client
- Providing first level network support for the issues and Co-ordinate with network team
- Close all assigned tickets in ticketing system within SLA
- Follow IT policies & procedure to execute daily work
- Provide regular technical support for operating systems, mail support & basic network support/troubleshooting
- Installing and troubleshooting VDI interfaces such as VMware view client and Citrix client
- Provide regular technical support for Desktops, laptops, printers, and peripherals
- Troubleshooting, Diagnosing malfunctions in the operation of hardware & software
- Installation & troubleshooting Line Printer and Network printer
- Configure & troubleshooting Print Server
- Managing Active directory
- Distribution Lists - Creating, Modifying, Maintaining and Deleting Process on Normal and Security DL
- Supporting end users through calls mails and remedy tickets
- Incident classification, Initial support, Investigation & diagnosis, Resolution & Recovery, Incident closure
- Providing 24x7 first level and second level support and first call resolution to Offshore Users
- Ticket Creation/Categorization/Prioritization/Resolution
- Ticket escalation to Support Groups
- Remote support through RDP for Offshore User.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Education
Bachelor of Science - Nautical Science
AMET Unversity
Certificate of Higher Education - Computer Science
Alpha Matric. Hr. Sec. SChool
Skills
- First-line IT support
- IT support
- Leadership abilities
- Service desk management
- Desktop support
- Technical leadership
- Mac Laptop support
Accomplishments
- First Rating for the year 2023.
- Top Remedy ticket closure and Top CSAT scorer of the Quarter and Elevated to next level of position.
- Best Performer of the year (2021)
Languages
English
Native language
Tamil
Advanced
English
Upper intermediate
French
Beginner
Affiliations
- Photography
- Music
Declaration
I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge
Timeline
Senior system Engineer
Cognizant Technologies
07.2022 - 07.2024
FMS Support Engineer
VDA solutions Pvt ltd
03.2020 - 07.2022
Bachelor of Science - Nautical Science
AMET Unversity
Certificate of Higher Education - Computer Science
Alpha Matric. Hr. Sec. SChool
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