JEDAYEL MOHAMMED ALWEHAIBI
Riyadh,Saudi Arabia
Summary
Expertise in patient engagement strategy and patient-centred care. Demonstrates proficiency in complaint and escalation management, patient journey mapping, and KPI development and performance monitoring. Skilled in healthcare quality and accreditation, data analysis, and patient feedback insights. Proven cross-functional leadership abilities drive process improvement, training, and culture transformation. Committed to enhancing healthcare delivery through strategic initiatives and continuous improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Patient Experience Head
Dr. Sulaiman Al Habib Hospital
Riyadh, Riyadh Region
2024.08 - 2026.04
- Led patient engagement and experience initiatives to enhance communication, education, and patient involvement in care delivery
- Oversaw complaint management and service recovery processes, ensuring timely resolution of escalated cases and improved patient satisfaction
- Analyzed patient feedback and performance data to identify trends and implement targeted improvement strategies
- Collaborated with multidisciplinary teams to optimize patient journeys and align services with patient-centered care principles
- Designed workflows, policies, and procedures to improve operational efficiency and service quality
- Developed dashboards and reports for leadership to support data-driven decision-making
- Delivered training programs to strengthen staff communication and service excellence.
- Participated in several international and local accreditation such as JCI,CHI,MOH and CABAHI.
Head of Patient Relations
Smilecare Dental Clinic
2021.11 - 2024.08
- Led patient relations operations and ensured high-quality service delivery
- Developed patient satisfaction surveys and feedback systems
- Analyzed performance metrics to drive continuous improvement
General Dentist
Smilecare Dental Clinic
2021.11 - 2024.08
- Delivered comprehensive dental care and emergency treatments
- Educated patients on preventive care
- Built strong patient relationships
Education
Bachelor of Dental Surgery (BDS) -
Riyadh Elm University
Skills
- Patient Engagement Strategy
- Patient-Centered Care
- Complaint & Escalation Management
- Patient Journey Mapping
- KPI Development & Performance Monitoring
- Healthcare Quality & Regulations (CBAHI Awareness)
- Data Analysis & Patient Feedback Insights
- Cross-functional Leadership
- Process Improvement
- Training & Culture Transformation
Certification
- The Power of Empathy in Healthcare – Picker Institute (2025)
- PX Design for Strategic Innovation – CXSA & Picker Institute (2025)
- Person-Centered Value Care (PCVC) – CHI & Planetree (2025)
- PMP Preparatory Course (2024)
- Patient Experience Certifications – Saudi Patient Experience Association
LANGUAGES
Arabic
Native
English
Fluent
Accomplishments
- Improved patient satisfaction through targeted initiatives
- Reduced recurring complaints through root cause analysis
- Led cross-functional projects to enhance the patient journey
- Strengthened staff performance through training programs
Timeline
Patient Experience Head
Dr. Sulaiman Al Habib Hospital
2024.08 - 2026.04
Head of Patient Relations
Smilecare Dental Clinic
2021.11 - 2024.08
General Dentist
Smilecare Dental Clinic
2021.11 - 2024.08
Bachelor of Dental Surgery (BDS) -
Riyadh Elm University