JEFFREY ASUNCION TUNGPALAN
King Faisal Street Al Shamalia, Al Khobar,Saudi Arabia
Summary
Responsible and dedicated with proven multitasking and organisational skills.
Offering strong communication, problem-solving, and interpersonal skills. Knowledgeable about handling customer inquiries, resolving issues, and providing support with positive attitude.
Friendly and resourceful Customer Service Assistant in keeping customers happy. Always focused on creating positive experiences, leading to high customer satisfaction. Foster clear communication and proactive approach in busy environments.
Takes on challenging new roles enhancing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Hardworking, resourceful, committed & enthusiastic.
Overview
8
8
years of post-secondary education
11
11
years of professional experience
Work history
Customer Service Assistant
Magic Planet
Dubai, United Arab Emirates
2019.04 - 2023.07
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Assisted customers with product inquiries for enhanced shopping experience.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Prioritised tasks during busy periods for maximised productivity .
- Managed time efficiently during peak hours to limit customer waiting periods.
- Improved customer relations by managing customer complaints effectively.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Provided exceptional levels of customer service consistently; creating loyal customers .
Administration Asssistant
Al Etihad Credit Bureau
Dubai, United Arab Emirates
2016.11 - 2019.07
- Processed client requests for enhanced customer satisfaction.
- Improved office efficiency by organising and maintaining digital filing systems.
- Managed incoming calls, ensured effective communication channels.
- Fostered a collaborative environment by assisting colleagues with administrative tasks.
- Handled sensitive information, maintained confidentiality at all times.
- Complied carefully with procedures, upheld standards of quality administration.
- Responded to telephone enquiries from clients, vendors and members of public.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Arranged filing systems for easy use and retrieval by personnel.
Office Assistant
Ministry of Labor
Dubai, United Arab Emirates
2012.10 - 2015.07
- Assisted with event planning activities; contributed significantly towards successful corporate events and gatherings.
- Updated database regularly ensuring accessibility of current information when needed.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
- Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
- Organised mail distribution, providing timely communication among employees and clients alike.
- Delivered exceptional customer service, resulting in high client satisfaction rates.
- Maintained a tidy reception area, creating a positive impression on visitors.
- Improved office efficiency by organising and managing files.
- Maintained office files for reliable reference, including electronic and hard copies.
- Organised and maintain office common areas.
- Kept office tidy, organised and stocked with supplies.
- Greeted guests and clients with warmth and professionalism.
- Responded promptly to telephone enquiries from clients, vendors and customers.
- Took and relayed messages between staff, customers and other parties.
Education
Diploma - Electronics Communication Engineer
Mariano Marcos State University
Ilocos Norte, Laoag, Philippines 2001.04 - 2009.07
Skills
- Online customer assistance
- Customer Service
- Complaint management
- Technical product advice
- Sales techniques
- Product knowledge
- Product demonstrations
- Advocacy for customers
- Microsoft Office proficiency
- Customer engagement
- Customer complaint management
- Polite and friendly
- Assertiveness
- Multitasking efficiency
- Time efficiency
- Service promotion
Timeline
Customer Service Assistant
Magic Planet
2019.04 - 2023.07
Administration Asssistant
Al Etihad Credit Bureau
2016.11 - 2019.07
Office Assistant
Ministry of Labor
2012.10 - 2015.07
Diploma - Electronics Communication Engineer
Mariano Marcos State University
2001.04 - 2009.07