Jellie Gran
JEDDAH,KINGDOM OF SAUDI ARABIA
Summary
Highly skilled in customer service and relationship building. Adept at understanding and anticipating guest needs, ensuring memorable and positive experience. Strong communicator with ability to solve problems efficiently and stay calm under pressure. Enthusiastic about creating welcoming atmospheres and working collaboratively with team members.
Overview
3
3
years of professional experience
Work History
GUEST EXPERT
HARDEE'S AMERICANA RESTAURANT
JEDDAH, SAUDI ARABIA
04.2024 - Current
- Customer service: Greeted guests, seated them, explained menus, accurately took orders, suggested items, and resolved issues to enhance guest experience.
- Food & beverage service: Prepared and served food and drinks while maintaining high quality and presentation standards.
- Food Safety: Following all health and safety procedures.
- Cleanliness & maintenance: Cleaned tables and dining areas, swept/mopped floors, and upheld sanitation standards to ensure a welcoming environment.
- Point-of-Sale: Operating cash registers or POS systems, handling payments (cash/card).
- Teamwork: Assisting other crew members and managers, restocking supplies, and helping with setup/closing tasks.
Administrative Assistant
SECURITY BANK CORPORATION
Makati City, Metro Manila
09.2023 - 02.2024
- Managed incoming calls and emails, ensuring timely responses and directing queries to relevant departments.
- Responded to telephone calls, providing information, directing callers, and taking messages efficiently.
Cashier
AIM GLOBAL AND EMPOWERED CONSUMERS
Tandag City
06.2023 - 09.2023
- Processed cash, cheque, and card payments to ensure accurate and efficient transactions.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Assessed customer needs through effective communication, anticipating and addressing queries to enhance satisfaction.
- Collaborated with front-of-house staff to create positive customer experiences and promote service excellence.
Education
Diploma of Higher Education - BACHELOR OF SCIENCE IN BUSINESS ADMINSTRATION
SAINT THERESA COLLEGE
TANDAG CITY 2019 - 2023
Skills
- customer service
- food safety
- cleanliness maintenance
- team collaboration
- Decision making
- Active listening
- Team Leadership
- Computer literacy
Languages
English
Intermediate
B1
Arabic
Elementary
A2
Timeline
GUEST EXPERT
HARDEE'S AMERICANA RESTAURANT
04.2024 - Current
Administrative Assistant
SECURITY BANK CORPORATION
09.2023 - 02.2024
Cashier
AIM GLOBAL AND EMPOWERED CONSUMERS
06.2023 - 09.2023
Diploma of Higher Education - BACHELOR OF SCIENCE IN BUSINESS ADMINSTRATION
SAINT THERESA COLLEGE
2019 - 2023