JEMEEL ABDULSALAM NOUR HUSEEN
Customer Service Manager
الرياض,01
Summary
Dedicated and motivated professional committed to advancing career and achieving more. Strong work ethic and experience in field contribute maximum value and foster thriving work environment. Personable leader in customer relations driven to surpass customer expectations and uphold company standards. Successful in resolving problems and enhancing customer satisfaction ratings. Proficient in utilizing cutting-edge technologies to improve communication and response times.
Overview
2026
2026
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Sales man
Qalaat Al Sarh Water Desalination Company
Customer Service
Al Rajhi Takaful Insurance
- Receiving the customer’s requirements and inquiries about the status of his claim and explaining the missing papers to successfully complete his application in the Vehicle Insurance and Health Insurance Claims Department
- Provided exceptional customer service, resolving client issues promptly and professionally.
Customer Service
McDonald’s
- Receiving the customer’s calls in English and Arabic, receiving his orders, marketing the new menu, and receiving and resolving complaints
- Provided exceptional customer service, resolving client issues promptly and professionally.
- Facilitated customer service initiatives by addressing inquiries promptly and professionally.
- Provided exceptional customer service with product recommendations, increasing sales revenue.
- Provided exceptional customer service by addressing inquiries promptly and thoroughly.
- Interacted with customers and employees to resolve customer service concerns.
- Analyzed customer feedback and provided solutions to improve customer service.
- Demonstrated a positive attitude while assisting multiple customers with excellent customer service, and discovered a loophole in the customer suggestion process resulting in a 7% increase in customer service sales.
Airline Ticket Agent
Al Tayyar Travel and Tourism Company
09.2017 - 03.2018
- Managed flight overbookings proactively, minimizing disruptions and maintaining customer satisfaction.
- Collaborated with team members to achieve consistently high-quality customer service standards.
- Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
- Promoted available upgrades and ancillary services to increase revenue per passenger.
- Coordinator for bookings for patients from the Ministry of Tourism and Coordinator for bookings for scholarships provided by the Ministry of Education.
- Verified passenger documentation to ensure compliance with international travel requirements.
- Supported colleagues in handling complex transactions or escalated customer concerns effectively.
- Coordinated closely with other airline departments to resolve ticketing issues promptly and accurately.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Security camera monitor (CCTV)
Securtas Company
10.2017 - 12.2022
- Monitoring surveillance cameras in more than one contracting embassy and learning the protocol in each embassy,
such as the Swedish, Canadian, Italian, Belgian and Dutch embassies, and following up on inspection patrols in the ambassador’s home in some embassies, as well as working with the same company for more than one famous global brand, such as Cartier, Christian Dior and others.
Host & Guest relations management
ALMAMLKAH SOCIAL DINING
10.2023 - Current
- Ensuring an exceptional guest experience and manage guest relations by addressing concerns and ensuring satisfaction throughout their stay and assisting guests in answering any questions, requests or problems, providing accurate information about the facilities of the restaurant, which consists of 21 restaurants to suit all tastes and resolving complaints effectively, and ensuring that any problems promptly and to the guest's satisfaction, and maintain detailed records of VIP guests' preferences, feedback and any special requests to improve future services and guest satisfaction
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Effectively supervised day-to-day front-end operations of a busy customer service department.
- Create, edit and modify customer service strategies and procedures in a flexible manner to provide the best satisfactory experience for all store customers and modify the store entry strategy to create a trend among the public and increase the number of visitors, which led to an increase in financial income without spending an amount for marketing and was the reason for my promotion and an increase in my salary
Education
General secondary school -
Al Yamama High School
Alriyadh, KSA 01.2009 - 01.2011
Skills
Adapting to changing business strategy, experiencing it and helping to make it successful
Supporting change strategies efforts to make the business plan successful even if it fails
Clear Verbal Communication
Adaptability in High-Stress Situations
Consistent Time Management
Reliability in Task Execution
Strategic Leadership
Relationship Cultivation Skills
Timeline
Host & Guest relations management
ALMAMLKAH SOCIAL DINING
10.2023 - Current
Security camera monitor (CCTV)
Securtas Company
10.2017 - 12.2022
Airline Ticket Agent
Al Tayyar Travel and Tourism Company
09.2017 - 03.2018
General secondary school -
Al Yamama High School
01.2009 - 01.2011
Sales man
Qalaat Al Sarh Water Desalination Company
Customer Service
Al Rajhi Takaful Insurance
Customer Service
McDonald’s