Jemel Banilad
General Santos City ,Philippines
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Personable and energetic Receptionist committed to delivering excellence in all facets of
customer service and administrative support. Offers honed competencies in data-entry,
database management and scheduling.
Friendly and professional individual with focus on customer service and hospitality.
Creates welcoming environments and ensures guests have positive experiences through
attentive service and excellent communication skills. Skilled in managing reservations,
coordinating events, and handling guest inquiries with ease.
Overview
2
2
Languages
4
4
years of professional experience
Work history
F&B Hostess|Waiter|Room Dining Attendant Experts
Kimpton KAFD
Riyadh, Riyadh Region
2025.07 - 2025.10
· Escorted guests to their tables, providing detailed menu information when needed.
· Handled customer queries and complaints, ensuring satisfaction.
· Worked in high-pressure situations whilst maintaining composure and
professionalism.
· Greeted customers over the phone politely while taking down reservation details
accurately.
· Coordinated efficiently with kitchen staff for timely food preparation.
F&B(Food and Beverage Experts)
The Ritz Carlton
Riyadh, Riyadh Region
2023.10 - 2025.05
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks. improving efficiency and
productivity.
• Successfully delivered on tasks within tight deadlines.
· Demonstrated respect, friendliness and willingness to help wherever needed.
• Increased customer satisfaction by resolving issues.
•Delivered exceptional customer service by proactively listening to concerns and answering questions.
Product specialist Coordinator
Davao manpower incorporated
General Santos city, , Philippines
2022.02 - 2023.03
• Streamlined inventory management processes for efficiency gains.
• Strengthened customer relationships with regular product demonstrations.
• Delivered exceptional after-sales support, fostering strong customer loyalty.
· Collaborated cross-functionally to ensure seamless operations across departments.
· Analysed sales data, leading to informed strategic planning decisions.
· Obtained feedback from customers to improve service experience.
Call centre agent
Alorica Holding Company
General Douglas Davao Del Sur , Philippines
2021.10 - 2022.02
• Enhanced customer satisfaction by promptly addressing and resolving complaints.
• Improved team productivity through effective collaboration and teamworks.
• Streamlined communication with customers to understand needs better
• Maintained professional demeanour during challenging customer interactions and maintaining calm under pressure.
Education
Diploma -
Alabel National High School
Philippines 2nd year college - Bachelor of science in hospitality Management
Ramon Magsaysay Memorial College
Philippines Skills
High energy levels
Guest reception techniques
Customer satisfaction focus
Team Leadership
Interpersonal communication
Handling difficult customers
Public speaking
Flexible schedule management
Clear communication
Maintaining cleanliness standards
Guest relations
Conflict Resolution
Multitasking proficiency
Inventory control
Resourcefulness
Languages
English
Advanced
Arabic
Elementary
Timeline
F&B Hostess|Waiter|Room Dining Attendant Experts
Kimpton KAFD
2025.07 - 2025.10
F&B(Food and Beverage Experts)
The Ritz Carlton
2023.10 - 2025.05
Product specialist Coordinator
Davao manpower incorporated
2022.02 - 2023.03
Call centre agent
Alorica Holding Company
2021.10 - 2022.02
Diploma -
Alabel National High School
2nd year college - Bachelor of science in hospitality Management
Ramon Magsaysay Memorial College