Hi, I’m
Jenie Ross L. Alconga
UmlujTabuk
Summary
Experienced professional with a strong background in Hospitality and Management. Known for a positive attitude and efficiency in handling tasks. Seasoned waitress with successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Contributed significantly to improved customer retention rate in previous role through consistent delivery of quality service.
Overview
18
years of professional experience
Work History
SHEBARA Resort
WAITRESS
11.2024 - Current
Job overview
- Providing warm welcome to guest
- Make suggestions based on their preferences.
- Up-sell when appropriate
- Take/serve food/drinks orders
- Keep tabes clean and tidy at all times
- Deliver checks and collect payments
- Working on monthly inventory opening and or closing checklist
- Run daily sales report and submit to finance
- Prepares daily check control sheets, voids/complimentary sheets and tip control sheet
- Attends daily briefing
- Red Sea Global Hospitality
Argan Al Bidaa Hotel & ResortRimal Complex Al Bida'a
WAITRESS
04.2022 - 11.2024
Job overview
- Providing warm welcome to customers
- Make suggestions based on their preferences.
- Up-sell when appropriate
- Take/serve food/drinks orders
- Keep tabes clean and tidy at all times
- Deliver checks and collect payments
- Working on the monthly inventory and Opening checklist.
- Attends daily briefing
- HuQQabaz Restaurant
Nearsol Philippines, IncIloilo City
TEAM LEADER
02.2020 - 02.2022
Job overview
- Oversee teams’ day-to-day operations and performance
- Do regular performance evaluation
- Navigate hospital electronic health record systems payer portals and collection.
- Ensure team members meets the required KPI
- Delegate tasks and set project deadlines.
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Plan and organize team building activities
- Reports directly to the client
- Attends weekly meeting with the client
- Reviews company policies versus business needs
Huda Restaurant
CAPTAIN WAITRESS / HOSTESS
02.2017 - 02.2019
Job overview
- Monitored dining area to ensure best customer experiences.
- Helped customers with their inquiries and resolved issues promptly.
- Consistently checked on customers to ensure satisfaction with each food course and beverages.
- Effectively communicates with all staffs regarding new protocols.
- Train new waiters, existing waiters and floor staff on guest service expectations, safety procedures, proper food handling and restaurant protocols.
- Coordinated special events for large parties.
- Acted as phone representative taking reservations, resolving concerns, and booking events.
- Managed closing duties including reconciliation of the cash drawer.
- Attends weekly management meeting and brings suggestions for improvement.
Red Lobster RestaurantKuwait
HOSTESS / SERVER
02.2013 - 02.2015
Job overview
- Providing warm welcome to customers
- Outstanding telephone manner
- Monitoring the guest waiting list
- Reservation to accommodate large parties
- Upselling and promoting new food items.
- Answer guest queries in a polite and helpful manner
- Dealing with guest complaints in a friendly and efficient manner
- Full product knowledge of all menu items.
- Taking orders and run food during busy hours
- Maintains a Guest focus while performing duties
- Assumes 100% responsibility for quality guests’ experience
- Welcome and greet guests within one minute. Make all our guests feel special and let them know we’re there to personally take care of them
- Inform guests of specials and menu changes
- Make specific beverage, appetizer, entrée, and dessert recommendations I genuinely feel that the guests will enjoy
- Answer questions about our food, beverages and other restaurant functions and services.
- Take food and beverage orders from guests, enter orders in our point-of-sale system before taking item to the table.
- Deliver food and beverages from kitchen and bar to guests in a timely matter
- Pre-bus tables between each course.
- Perform side work during each shift as required by service station assignment.
- Complete opening and closing checklists
- Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service.
- Respond promptly and courteously to any requests.
- Provide proactive beverage and bread refills
- Prepare final bill, present check to guest, accept payment, and process through the POS system.
- Return change to the guest quickly.
- Be ready and willing to assist fellow servers before they ask.
- Thank guests for their visit and invite them to return.
- Attends all scheduled employee meetings and brings suggestions for improvement.
Bank of America (BA Continuum Philippine)Philippines
TEAM MEMBER
10.2010 - 10.2012
Job overview
- Develop strategies to process an account
- Maintained efficacy and timely delivery of bank services.
- Processing mortgage loans applications through data entry and data verification
- Release paid off loans
Dell ( formerly with Perot Systems)Philippines
TEAM MEMBER-ACCOUNTS RECEIVABLE
01.2008 - 08.2010
Job overview
- Calling on behalf of the provider/doctor for the service fee rendered to the patient
- Customer Service, Administration
- Collecting professional fees of the doctor to the insurance company
- Calling on behalf of the doctor to update pay to address via phone and email
- Prepare and send the necessary requirements to update the address
- Follow up via phone, if the address has been updated depending on the insurance turnaround time (TAT) to process the request.
Education
FerrandDoha, Qatar
Associate Certificate from Hotel & Restaurant Management
01.2018
National Institute Of EducationTauranga, New Zealand
Diploma from Business Level 7
01.2016
West Visayas State UniversityIloilo City, Philippines
Bachelor from Cooperatives Management
01.2006
Skills
- Customer engagement
- Team building
- Initiative
- Time management
- Organizational skills
- Ability to work in a fast-paced environment
- Order management
- Food safety
- Upselling techniques
- Inventory control
- Effective communication
- Point of sale (POS) system operations
- Event coordination
- Check payment processing
- Team collaboration
- Food handling safety
- Allergy awareness
- Attention to detail
Trainings Certificates
- Kitchen Safety, 01/03/18, In-House Training, Shaqab Training Centre, Qatar
- Food Safety Level 2, 07/25/17, In-House Training, Shaqab Training Centre, Qatar
- Train the Trainer, 06/11/17, In-House Training, Shaqab Training Centre, Qatar
- Introduction to Hospitality Management, 04/10/12, Basic Hospitality Management, Online Courses Australia, Online, Australia
- New Restaurant Opening – Training Crew Certification, 06/22/13, Red Lobster - Arabella, Kuwait
Timeline
WAITRESS
SHEBARA Resort
11.2024 - Current
WAITRESS
Argan Al Bidaa Hotel & Resort
04.2022 - 11.2024
TEAM LEADER
Nearsol Philippines, Inc
02.2020 - 02.2022
CAPTAIN WAITRESS / HOSTESS
Huda Restaurant
02.2017 - 02.2019
HOSTESS / SERVER
Red Lobster Restaurant
02.2013 - 02.2015
TEAM MEMBER
Bank of America (BA Continuum Philippine)
10.2010 - 10.2012
TEAM MEMBER-ACCOUNTS RECEIVABLE
Dell ( formerly with Perot Systems)
01.2008 - 08.2010
Ferrand
Associate Certificate from Hotel & Restaurant Management
National Institute Of Education
Diploma from Business Level 7
West Visayas State University
Bachelor from Cooperatives Management