Jenita Ramanan
Adelaide
Summary
Highly accomplished Business Analyst with a graduate degree from Kaplan Business School and strong background in banking. Skilled in gathering, refining and analysing datasets, customer service, mortgage lending and assessment, financial services management, organizing, and customer relations. Seeking a challenging position in finance that offers continuous learning opportunities to excel and contribute to organization's growth and client satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
Coles Group
01.2023 - Current
- Serve as a Customer service supervisor ensure the right Team members are placed in appropriate roles within the Customer service area, resulting in smooth store operations
- Ensure accuracy in processing transactions, refunds and exchanges while strictly adhering to internal policies
- Promote customer loyalty and sales by delivering friendly service and knowledgeable assistance
Banker
Hatton National Bank PLC
11.2011 - 10.2022
- Ensured compliance with banking regulations while maintaining performance target achievements.
- Directed and evaluated digital performance of five regional branches.
- Executed and planned regional events successfully, recognized for exceptional coordination by Chief HR Officer.
- Oversaw various roles including Credit Officer and Pawning Officer.
- Reviewed branch performance reports to drive achievement of targets for advancements and minimize non-performing loans.
- Enhanced customer service standards, aiding the branch in securing second Runner-Up for 'Best Branch of the Network'
Education
Master of Business Analytics (Extension) -
Kaplan Business School
South Australia11.2024
Certificate in Work ready skills job simulation -
Forage
Australia10.2024
Master of Business Administration -
Cardiff Metropolitan University
U.K02.2021
Certificate in Banking and Finance -
Institute of Bankers
Sri Lanka03.2016
Skills
- Word
- PowerPoint
- Excel
- Banking Software
- SQL
- Power BI
- Exploratory
- Data Analysis
- Public Speaking
- Excellent communication
Accomplishments
- Successfully completed capstone project on customer segmentation and personalisation as a part of the graduate program.
- High Achiever in two instances during the Graduate program.
- Written appreciation from the management of my previous employer for the exceptional dedicated service to the customers.
- Written appreciation from the Chief Human Resource officer declaring as Best Regional Coordinator.
Languages
English
Full Professional
Timeline
Customer Service Supervisor
Coles Group
01.2023 - Current
Banker
Hatton National Bank PLC
11.2011 - 10.2022
Master of Business Analytics (Extension) -
Kaplan Business School
Certificate in Work ready skills job simulation -
Forage
Master of Business Administration -
Cardiff Metropolitan University
Certificate in Banking and Finance -
Institute of Bankers
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