Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENNIFER SCALZI

CAMPBELLTOWN

Summary

Floral professional with passion for creating beautiful and unique arrangements. Proven capability in customer service and shop maintenance. Highly reliable team player, adaptable to changing needs, and driven to achieve results. Skilled in floral design and time management, known for positive and collaborative attitude.

Overview

7
7
years of professional experience

Work History

Junior Florist

Adelaide Flower House
09.2022 - Current
  • Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
  • Contributed to the development of promotional materials, showcasing the store''s unique offerings through social media platforms
  • Streamlined communication with suppliers by establishing regular contact points and maintaining professional relationships.
  • Increased sales revenue by providing knowledgeable product recommendations and upselling complementary items.
  • Educated customers on proper care techniques for plants and flowers, resulting in longer-lasting arrangements and increased satisfaction levels.
  • Maintained up-to-date knowledge on industry trends, attending workshops and conferences to improve skills continually.
  • Assisted in maintaining a well-stocked inventory, ensuring fresh and high-quality flowers were always available for customers.
  • Managed daily cleaning duties to maintain a pristine shopping environment for customers.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.

Christmas Casual Retail Assistant

Bras N Things
10.2020 - 09.2022
  • Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
  • Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
  • Balanced multiple responsibilities, including cashier duties, floor assistance, and fitting room support as needed during peak periods.
  • Supported merchandising initiatives by restocking shelves and updating visual displays according to brand guidelines.

Pharmacy Sales Assistant

Priceline Pharmacy
10.2019 - 09.2022
  • Supported pharmacy operations through meticulous record-keeping and accurate data entry into relevant systems.
  • Handled cash transactions accurately, processing payments securely while maintaining excellent rapport with customers.
  • Demonstrated excellent communication skills when discussing medication information with patients from diverse backgrounds.
  • Provided valuable input during staff meetings, contributing ideas for process improvements and sales strategies.
  • Promoted a positive work environment through proactive collaboration with colleagues and constructive feedback exchange sessions.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.


Volunteer

Trowbridge House Nursing Home
01.2018 - 08.2022
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Provided emotional support and companionship to elderly in community homes.
  • Interacting with patients, through activities such as reading, writing, assisting in meal times, physical activity, pet visits.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.

Administration Support

Acqua Fillette Australia
03.2019 - 07.2019
  • Data entry, filing, record management
  • Customer Data Management:
    purchases, payments, feedback, issues, etc
  • Phone and email enquiries
  • Stocktake & inventory management
  • Maintain spreadsheet
  • Prepare presentations for meetings
  • Prepare packs for new customers – brochures,
    price lists, business cards, product information, etc
  • Administration support using Microsoft Office:
    Word, Excel, Outlook, PowerPoint

Administrative Officer

LCC CONSULTING – Marketing Consulting Services
01.2019 - 07.2019
  • Support phone and email enquiries
  • Administration support, data entry, filing, printing, etc
  • Manage new email enquiries
  • Social media support - images, research, etc
  • Social media scheduling – Facebook, Instagram
  • Communicate with suppliers
  • Maintain spreadsheets that contain financial
    information including budgets, reports and invoices
  • Support diary management of owner
  • Prepare documentation for meetings:
    reports, minutes, agendas
  • Proficient in the use of Microsoft Office software:
    Word, Excel, Outlook, PowerPoint, etc

Education

Certificate 3 - Floristry

TAFE SA
39 Light Square, Adelaide SA 5000
03-2024

High School Diploma -

Marden Senior College
1/37 Marden Rd, Marden SA 5070
12-2022

High School Diploma -

St Ignatius College
2 Manresa Ct, Athelstone SA 5076
08-2022

Skills

  • Creative Flower Composition
  • Flower identification
  • Greenhouse maintenance
  • Floral photography &Floral preservation
  • Window displays
  • Gift wrapping
  • Hand tied bouquets
  • Customer service and care
  • Time management capabilities

Timeline

Junior Florist

Adelaide Flower House
09.2022 - Current

Christmas Casual Retail Assistant

Bras N Things
10.2020 - 09.2022

Pharmacy Sales Assistant

Priceline Pharmacy
10.2019 - 09.2022

Administration Support

Acqua Fillette Australia
03.2019 - 07.2019

Administrative Officer

LCC CONSULTING – Marketing Consulting Services
01.2019 - 07.2019

Volunteer

Trowbridge House Nursing Home
01.2018 - 08.2022

Certificate 3 - Floristry

TAFE SA

High School Diploma -

Marden Senior College

High School Diploma -

St Ignatius College

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