Jerly Yosepine Siahaan
Jeddah
Summary
Customer Service Representative with expertise in complaint resolution and order processing, resulting in improved customer satisfaction and retention rates. Experienced in training staff to maintain high service standards. Over 11 years in the industry, with a background in quality control, ensuring strict adherence to quality and documentation protocols. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills, capable of mastering new skills quickly and working effectively without supervision.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
SADESA Kentop International Limited
Jakarta, Indonesia
12.2022 - 05.2025
- Resolved customer inquiries regarding supplied materials promptly and accurately.
- Managed customer complaints across Indonesia, enhancing satisfaction and retention rates.
- Processed orders efficiently, minimizing returns through effective systems management.
- Trained new staff on customer service protocols and company policies to ensure consistency.
- Cultivated strong client relationships to enhance loyalty and trust.
- Fostered high customer satisfaction by delivering knowledgeable and friendly service.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Collaborated with various departments to resolve complex problems and meet customer needs.
Junior Specialist - Quality
Panarub Industry PT (Product ADIDAS shoes)
Tangerang, Indonesia
04.2021 - 06.2022
- Facilitated training sessions for new staff on quality protocols to ensure compliance.
- Maintained accurate records of quality issues and documentation for reference.
- Streamlined operations by coordinating communication between departments in an administrative capacity.
- Led a team of 5 quality staff, guiding adherence to all necessary requirements.
- Developed PowerPoint presentations for internal meetings to enhance information sharing.
Quality Control Staff Member
Panarub Industry PT (Product ADIDAS shoes)
Tangerang, Indonesia
04.2015 - 05.2021
- Communicated material issues to suppliers regarding visual and physical defects.
- Followed up on replacement materials from suppliers to ensure timely resolution.
- Re-exported or returned rejected materials to suppliers for proper handling.
- Disposed of rejected materials in compliance with environmental regulations.
- Prepared Key Performance Indicators (KPIs) to assess quality control metrics.
- Developed budget and itemized list for Quality Control laboratory requirements.
- Monitored lead times and provided updates to management for decision-making.
- Conducted physical tests and inspections on incoming materials to ensure compliance.
- Preparation of supplier performance report.
Quality Control Inspector
Panarub Industry PT (Product ADIDAS shoes)
Tangerang, Indonesia
04.2013 - 03.2015
- Inspected finished products (Shoes) for quality defects and compliance with standards.
- Conducted routine checks on production processes to ensure adherence to specifications.
- Collaborated with production teams to resolve quality issues during manufacturing.
- Communicated quality concerns effectively with team members and management regularly.
- Tested finished goods (ADIDAS Shoes) prior to shipment according to established protocols.
Operator Technician
Panarub Industry PT (Product ADIDAS shoes)
Tangerang, Indonesia
03.2011 - 04.2013
- Operated machinery for cutting, sewing, and assembling, along with the production team, as per the guidance of the team leader.
- Learned all the materials' quality and the usage.
Education
Science Schooling -
Bintang Timur Balige Catholic High School
Sumatra Utara, Indonesia07-2010
High School Diploma -
Bagan Sinembah Junior High School
Riau, Indonesia06-2007
Elementary School -
Bagan Sinembah Elementary School
Riau, Indonesia 06-2004
Skills
- Microsoft Office Suite
- ERP (SAP) expertise
- Customer relationship management
- Order processing and fulfillment
- Complaint resolution strategies
- Quality assurance
- Staff training and development
- Communication skills
- Problem solving techniques
- Conflict resolution
- Documentation management
- Presentation development
Affiliations
- I am a beauty treatment enthusiast and a certified nail artist
- I do yoga to keep myself active
- I like traveling and exploring new places
Accomplishments
- I have received recognition at the Panarub (PT) for best performer employee
- i have been recognized and benefited financially at Sadesa for the performance
Languages
Indonesian
First Language
English
Upper Intermediate (B2)
B2
Arabic
Beginner
A1
Timeline
Customer Service Representative
SADESA Kentop International Limited
12.2022 - 05.2025
Junior Specialist - Quality
Panarub Industry PT (Product ADIDAS shoes)
04.2021 - 06.2022
Quality Control Staff Member
Panarub Industry PT (Product ADIDAS shoes)
04.2015 - 05.2021
Quality Control Inspector
Panarub Industry PT (Product ADIDAS shoes)
04.2013 - 03.2015
Operator Technician
Panarub Industry PT (Product ADIDAS shoes)
03.2011 - 04.2013
Science Schooling -
Bintang Timur Balige Catholic High School
High School Diploma -
Bagan Sinembah Junior High School
Elementary School -
Bagan Sinembah Elementary School
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