JEROME RITO
Jeddah,Saudi arabia
Summary
Energetic and experienced barista with over 3 years of experience. Proven ability to create high-quality coffee, maintain a clean and organized work area, and provide excellent customer service. Seeking a part-time Office Barista/Admin Assistant position to utilize my skills and contribute to a positive work environment. Detail-oriented Barista excels in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service. Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
5
5
years of professional experience
Work history
Barista
Marriott hotel
Jeddah, Saudi arabia
06.2024 - Current
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Maintained cleanliness of the café area whilst preparing orders.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Managed high volume orders during peak hours maintaining quality of service.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
Barista
08.2021 - Current
- Taif saudi arabia
- Provided excellent customer service and maintained a welcoming atmosphere in a fast-paced and high-stress environment
- Handled an average of 100 customer orders per shift with 100% accuracy and efficiency
- Maintained a calm and professional demeanor during peak hours, resulting in a positive and welcoming environment for customers
- Collaborated with colleagues to streamline processes, resulting in a increase in customer satisfaction scores over 6 months.
Barista
05.2019 - 05.2021
- Taif saudi arabia
- Consistently provided high-quality coffee and excellent customer service while maintaining a clean and organized work area
- Produced an average of 200 espresso-based drinks per day resulting in a 25% increase in daily sales
- Collaborated with colleagues to create specialty drinks resulting in a increase in drink sales
- Maintained a clean and well-stocked work area to ensure smooth operation and increase productivity.
Factory production worker
Stardust inc
Bulacan, Philippines
03.2016 - 03.2018
- Assembled [Type] goods on production line.
- Maintained fast pace and attention to detail to meet productivity targets.
- Sorted, classified and packed products by size and weight, verifying conformance to quality standards.
Education
Bachelor of Science - (ESLPMD) Enhance support level for marine deck
Fernandez college of arts and technology
Baliuag bustos bulacan06.2016
Alexis G Santos National High School
07.2012
Skills
- Customer Service
- Provided prompt and friendly customer
- Service resulting in a 20% increase in
- Returning customers
- Multitasking
- Efficiently handled multiple orders and
- Tasks simultaneously, resulting in a 15%
- Increase in daily coffee sales
- Problem Solving
- Quickly resolved customer complaints
- Resulting in a 98% customer satisfaction
- Rate over 12 months
- SKILLS
- Espresso machine operation
- Customer service Multitasking
- Teamwork Communication
- Problem solving Latte art
- Tool / Technology
- Teamwork and collaboration
- Inventory monitoring
- Speciality milk options
- Strong communication
- Food preparation
- Latte art
- Hospitality service expertise
- Food running
- Grinder calibration
- Quick learner
- Safe food handling
- Employee management
- Food preparation and safety
- Foam art
- Inventory control
- Bar management
- Preparing garnishes
- Positive attitude
- New staff training
- Customer service
- Customer relations
- Up-selling
- Tea expertise
- Problem-solving
- Leadership
- Time management
- Communication skills
- Just In Time stock control
- Drinks upselling
- [Type] troubleshooting
Additional Information
- ACHIEVEMENTS , Best employee of the month To become the 1st barista in the company, that will give costumer, satisfaction. Community Involvement Organized a successful charity coffee morning, raising over sr1000 for a local homeless shelter. www.enhancv.com Powered by E b & 0
Languages
English
Proficient
C2
Timeline
Barista
Marriott hotel
06.2024 - Current
Barista
08.2021 - Current
Barista
05.2019 - 05.2021
Factory production worker
Stardust inc
03.2016 - 03.2018
Bachelor of Science - (ESLPMD) Enhance support level for marine deck
Fernandez college of arts and technology
Alexis G Santos National High School