Jerome Urbano
492 Baltazar Bigte, Norzagaray Bulacan,Philippines
Summary
Experienced hospitality and restaurant professional with a Bachelor of Science in Hotel and Restaurant Management and several years of experience in customer service, cashiering, restaurant operations, and team support in both the Philippines and Saudi Arabia. Strong ability to deliver excellent customer experiences, manage daily operations, and maintain high service standards.
Overview
2
2
Languages
2023
2023
years of professional experience
Work History
Managerial/Cashier/Waiter
Maestro Pizza Restaurant
Riyadh, Saudi Arabia
01.2021 - 01.2023
- Supervised and coordinated team activities, fostering effective collaboration.
- Managed cash transactions accurately and efficiently.
- Maintained company service standards, ensuring consistent adherence to operational procedures.
- Resolved customer concerns professionally.
- Supported daily restaurant operations, contributing to seamless service delivery
Waiter
Congo Grill bar and Restaurant SM Fairview
Caloocan, Philippines
11.2010 - 04.2011
- Provided attentive table service, ensuring customer needs were met promptly.
- Enhanced dining experience for guests through attentive service and hospitality.
- Facilitated smooth food service operations to improve customer satisfaction
- Supported restaurant preparation and maintained cleanliness to create welcoming environment.
Cashier/Waiter
Al Hamdan Albader Company
Riyadh , Saudi Arabia
- Delivered exceptional customer service in a fast-paced environment, resulting in positive guest feedback.
- Ensured guest satisfaction through attentive service.
- Coordinated restaurant service to ensure seamless operations and improve overall customer experience.
- Processed customer payments and maintained precise records to support efficient transactions.
Education
Bachelor of Science - Hotel and Restaurant Management
Our Lady of Fatima University
01-2010
Secondary Education
Miniyuan National Highschool
Norzagaray Bulacan01-2006
Skills
- Cash handling & Cashiering
- Restaurant Operations
- Food & Beverage Service
- Customer Service excellence
- Customer relationship management
- Team Leadership
- Multi-Tasking
- Time Management
- Problem Solving
- Critical Thinking
- Communication Skills
- Negotiation Skills
Languages
English
Advanced
C1
Arabic
Intermediate
B1
Timeline
Managerial/Cashier/Waiter
Maestro Pizza Restaurant
01.2021 - 01.2023
Waiter
Congo Grill bar and Restaurant SM Fairview
11.2010 - 04.2011
Cashier/Waiter
Al Hamdan Albader Company
Bachelor of Science - Hotel and Restaurant Management
Our Lady of Fatima University
Secondary Education
Miniyuan National Highschool