Jerryl Retuerto
Puerto Princesa City Palawan
Summary
Spa Receptionist promoting positive impressions and quality customer service skills. Exhibits good manners, assists clients in treatment rooms and properly addresses scheduling issues. Consistently exceeds business expectations and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Spa Receptionist
Wellness Bentosa Club Inc. Philippines
Laguna Manila
02.2019 - 04.2019
- Listened closely to customer complaints and responded appropriately to issues.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
Spa Supervisor
Alpha Three Japanese Sun Spa ( Philippines Branch)
Puerto Princesa Palawan
05.2017 - 01.2018
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maintained front desk workstation by keeping it clean and organized.
- Utilized promotions, print and digital marketing to attract new clients.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
Spa Receptionist
Astoria Palawan Hotel Spa And Resorts
Puerto Princesa City
07.2016 - 04.2017
- Listened closely to customer complaints and responded appropriately to issues.
- Communicated with spa team members if clients canceled or changed appointment times.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Developed relationships with guests to meet client needs and encourage repeat service.
Education
Vocational - Front Office Nc2
Puerto Princesa School of Arts And TechnologyPPSAT
Puerto Princesa City Palawan 06.2016
Skills
- Customer Inquiries
- Customer Service Process Improvement
- Telephone Support
- Marketing Strategies
- Interpersonal Communication Skills
- Guest Relations
- Front Desk Management
- Guest Satisfaction
- Office Supplies and Inventory
- Spa Treatment Services Expertise
- Creative Solutions
- Maintenance Services
- Appointment Scheduling and Management
- Client Needs Assessment
- Microsoft Office
- Answer Telephone Calls
- Manage Files
- Claim Handling
Languages
English
Advanced (C1)
Arabic
Beginner (A1)
Timeline
Spa Receptionist
Wellness Bentosa Club Inc. Philippines
02.2019 - 04.2019
Spa Supervisor
Alpha Three Japanese Sun Spa ( Philippines Branch)
05.2017 - 01.2018
Spa Receptionist
Astoria Palawan Hotel Spa And Resorts
07.2016 - 04.2017
Vocational - Front Office Nc2
Puerto Princesa School of Arts And TechnologyPPSAT
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