Jessica Munn

• Answered high volume of client enquiries via email and phone
• Updated records, kept accurate notes, and uploaded consent forms and plans to file.
• Monitored participant’s budgets and funding to assist in the management of their plan including quarantining funds according to service agreements.
• Communicated with participant’s and their nominees to explain their NDIS plan and how they can use their funding
• Liaised with external providers, resolving discrepancies and missing information with provider invoices in a timely manner.
• Processed high volumes of provider invoices and client reimbursements with efficiency and precision.
• Familiarised myself with NDIS legislation, the price guide and budget categories to ensure compliance.

• Managed marks and results through Gradebook and used Excel formulas to aid in efficient and accurate uploading of marks to Student 2.
• Prepared agendas, chair reports, supporting papers and minutes for various committees
• Set up and maintained student study plans including processing approved changes such as overloads, cross institutional study, leave of absences and prerequisite waivers to facilitate student enrolment.

• Resolved student enquiries received via the web (CRM system), email, phone and in person.
• Assisted students enrolling and registering in classes on the Student Information System.
• Managing HELP scheme requirements, administering sponsorship contracts and individual arrangements, administering scholarships and related aspects of research higher degrees, invoicing, payment and refund management, coordinating debt collection, assessing and making recommendations related to enrolment corrections and remissions.

• Addressed student enquiries through web platforms (CRM system), email, phone, and in-person interactions.
• Managed preparation of academic transcripts and graduation statements to meet graduation ceremony deadlines.
• Created, updated, retrieved, and interpreted relevant student data as needed.
• Created and maintained student study plans while handling approved adjustments like overloads, cross-institutional study, leave of absences, and prerequisite waivers
• Guided students through enrollment and registration processes within Student Information System.

• Provided tutoring assistance to a first year Bachelor of Social Work and Social Planning students.
• Assisted with essay planning and structure, editing, answering any questions about topic content and exam preparation.

SECONDMENT

• Prepared agendas, chair reports, supporting papers and minutes for various committees
• Prepared written correspondence to students, supervisors, and examiners to keep them up to date with any changes throughout the student cycle.
• Supported grant writing efforts, securing essential funding

SECONDMENT

• Managed marks and results through Gradebook and used Excel formulas to aid in efficient and accurate uploading of marks to Student 2.
• Provided support to other Senior Administrative staff within the team with processing of credit applications, degree completions and other project work as needed.
• Planned and scheduled the 2012 Law school timetable through liaison with the faculty, staff in other schools and faculties and the Victoria Square premises.

• Provided a range of non-clinical, psychosocial rehabilitation support, including practical tasks to support residents in the accomplishment of their stated goals.
• Worked across a range of environments including the Trevor Parry Centre, Noarlunga Hospital, and larger community to assist and support the development of the resident’s rehabilitation in partnership with their existing formal and informal networks.
• Assisted in Networking and connecting residents to services and programs within the community.

The Trevor Parry Centre is purpose built accommodation for people who have difficulty living unassisted in the community due to their mental health.

• Facilitated intake assessments to connect clients in crisis with emergency services.
• Managed small caseload while providing individual counselling and advocacy in mental health, substance dependency, housing issues, and domestic violence.
• Established partnerships with local organisations to create a referral network for comprehensive service delivery to clients

• Collaborated with Department of Education, conducting house calls and assisting adolescents in sustaining connections with education programs.
• Facilitated support for adolescents facing chronic school attendance challenges through counselling and creation of tailored flexible learning programs, often incorporating art and music therapy.