JESSEBELLE E. PAGTALUNAN
Riyadh,Saudi Arabia
Summary
Results-driven Operations Supervisor experienced in customer relationship management and project coordination. Achieved operational efficiency through advanced budgeting, financial planning, and production scheduling skills. Focused on leveraging industry-specific software to streamline processes and enhance productivity.
Overview
1
1
Language
1
1
Certification
6
6
years of post-secondary education
10
10
years of professional experience
Work history
Operation Supervisor
Tamkeen Human Resources
Riyadh
2021.12 - Current
- Implemented quality control measures, ensuring consistent product standards.
- Implemented safety protocols for a safer work environment.
- Oversaw order processing, expediting dispatch timescales.
- Developed new procedures to streamline supply chain operations.
- Enhanced operational efficiency by refining workflow processes.
- Managed stock inventory, ensuring timely fulfilment of customer orders.
- Delegated duties effectively to optimise workforce capabilities.
- Boosted team performance with regular training sessions.
- Coordinated inter-departmental communication, improving operational flow.
- Achieved cost reduction with effective resource management.
- Handled customer queries, enhancing client satisfaction levels.
- Maintained comprehensive filing systems to speed document retrieval and updates.
- Developed and implemented new administrative systems to improve day-to-day processing.
- Provided human resources support by assisting recruitment processes and maintaining employee records.
- Scheduled maintenance activities, reducing equipment downtime.
- Managed incoming calls and emails, enhancing office responsiveness.
- Ensured regulatory compliance by conducting routine audits.
- Scheduled board meetings and prepared agendas and materials for attendees.
- Built strong vendor relationships to secure favourable terms and conditions.
- Increased overall output through strategic planning and execution.
Barangay Secretary
Barangay Hall San Pedro Sasmuan
San Pedro Sasmuan
2019.03 - 2021.12
- Compiled and distributed concise weekly meeting minutes to enhance team alignment and accountability.
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- Maintained organised filing system documenting business operations.
- Organised personal and professional calendars, sending reminders and updates for upcoming meetings and events.
- Acted with diplomacy and maintained confidentiality when dealing with sensitive issues.
- Cultivated strong professional relationships across multiple levels, demonstrating initiative and adaptability to meet tight deadlines.
- Monitored progress, explored problems and negotiated solutions while carrying out work.
- Provided positive first impressions by maintaining immaculate reception areas and warmly greeting clients.
- Created accurate reports using Microsoft Excel spreadsheets.
- Edited and finalised letters before distribution to check for clarity and accuracy.
- Produced comprehensive reports, documents, and presentations to support informed decision-making.
- Managed competing priorities, moving between tasks at short notice to meet deadlines.
Land Property Specialist
AMAIA Land Corp.
2018.04 - 2019.02
- Assisted clients in identifying properties that matched their specific needs and budget, ensuring informed decision-making.
- Collected public records and verified property details including location and ownership. and public records about property for sale to verify property location, boundaries and title owner.
- Assisted in preparing documentation and clearing closing requirements for completion of real estate transactions.
- Completed paperwork promptly for all real estate transactions to speed up closing of deals.
- Coordinated repairs on property and inspected after completion to verify work met set standards.
- Stayed updated on real estate portfolio to answer customer queries.
- Delivered excellent customer service to sellers, buyers and lenders to improve customer satisfaction ratings.
- Captured high-quality images of properties before and after repairs to enhance marketing efforts. of property before and after repairs for marketing purposes.
- Produced brochures and flyers to enhance marketing efforts and promote brand visibility.
Cashier
SM City Pampanga
Pampanga
2017.10 - 2018.03
- Processed cash, credit and debit payments efficiently to ensure smooth transaction flow.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Maintained clean, tidy and organised checkout areas.
- Worked overtime shifts to support optimal workflow during peak periods and manage unexpected high volume.
- Promoted sale prices and redeemed coupons to enhance customer experience and strengthen loyalty.
Clerk
Municipality of Lubao, Pampanga Rural Health Unit and Birthing Clinic
Lubao, Pampanga
2016.07 - 2017.05
- Maintained and updated medical records, safeguarding patient information in accordance with data protection laws.
- Verified accuracy and completeness of clinical documentation, ensuring compliance with local information governance and recordkeeping policies.
- Electronically documented patient admittance and discharge in electronic health records.
Education
Bachelor of Science - Business Administration Major in Marketing
Don Honorio Ventura Technological State University
2010.01 - 2016.01
Skills
- Operational efficiency
- Production scheduling prowess
- Excel expertise
- Advanced Excel
- Document management
- Budgeting
- Financial planning
- Customer management
- Project coordination
- Interdepartmental communication
- Time management
- Adaptability to change
- Self-motivated
- Effective interpersonal skills
- Financial planning
REFERENCE
Lairaine, M. Canlas, CPA, Accountant, Capitol, City of San Fernando Pampanga, City of San Fernando, Pampanga
Languages
English
Native
Certification
Power BI
Microsoft Office
Clever Tap
Timeline
Operation Supervisor
Tamkeen Human Resources
2021.12 - Current
Barangay Secretary
Barangay Hall San Pedro Sasmuan
2019.03 - 2021.12
Land Property Specialist
AMAIA Land Corp.
2018.04 - 2019.02
Cashier
SM City Pampanga
2017.10 - 2018.03
Clerk
Municipality of Lubao, Pampanga Rural Health Unit and Birthing Clinic
2016.07 - 2017.05
Bachelor of Science - Business Administration Major in Marketing
Don Honorio Ventura Technological State University
2010.01 - 2016.01