JESSIE RAPELO MENDOZA
Jeddah
Summary
Accomplished professional with expertise in guest relations and customer service excellence, specializing in food and beverage operations. Demonstrates strong leadership and training capabilities, effectively managing staff training and team supervision. Proficient in complaint handling, problem resolution, and operational efficiency, ensuring seamless service delivery. Skilled in cash handling, daily deposits, inventory management, and stock control. Known for excellent interpersonal and communication skills, reliability, punctuality, and a professional appearance. Detail-oriented with the ability to work under pressure while maintaining a positive attitude.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work history
Senior Service Crew / Hospitality Staff
ALFA CO.
Riyadh
2018.03 - 2026.03
- Delivered high-quality customer service in a busy hospitality environment.
- Trained and mentored newly hired staff to meet company service standards.
- Managed and resolved customer complaints professionally, ensuring customer satisfaction.
- Assisted in daily operational procedures including cash handling and reporting.
- Maintained cleanliness, safety, and presentation standards at all times.
- Supported team coordination to ensure smooth shift operations.
Hospitality Service Staff
MAJOR TECHNOLOGY COMPANY
2012.08 - 2017.10
- Provided front-line hospitality and customer service support.
- Handled guest concerns and ensured timely resolution of issues.
- Managed stock ordering and conducted weekly inventory audits.
- Prepared and processed daily cash deposits accurately.
- Assisted in scheduling and operational planning to improve workflow efficiency.
Education
Associate Degree - Hotel and Restaurant Services
Bulacan Polytechnic College
2008.06 - 2010.06
Skills
- Guest Relations & Customer Service Excellence
- Food & Beverage Operations
- Staff Training & Team Supervision
- Complaint Handling & Problem Resolution
- Cash Handling & Daily Deposits
- Inventory Management & Stock Control
- Work Scheduling & Coordination
- Operational Efficiency
- Strong Communication Skills
- Time Management & Multitasking
- Strong leadership and training capability
- Excellent interpersonal and communication skills
- Reliable and punctual
- Detail-oriented and organized
- Ability to work under pressure
- Professional appearance and attitude
LANGUAGES
English – Fluent
Arabic – Basic / Conversational
Filipino – Native
CHARACTER REFERENCES
- Osama, Zaidan, Restaurant Branch Manager, 059 822 3900
- Louie, Cacayan, Restaurant Branch Manager, 058 023 2420
Timeline
Senior Service Crew / Hospitality Staff
ALFA CO.
2018.03 - 2026.03
Hospitality Service Staff
MAJOR TECHNOLOGY COMPANY
2012.08 - 2017.10
Associate Degree - Hotel and Restaurant Services
Bulacan Polytechnic College
2008.06 - 2010.06