JESSIE ROMUAR
RIYAyadh,Riy
Summary
A dedicated professional with a strong understanding of dietary requirements and adherence to hygiene standards. Demonstrates exceptional front-of-house efficiency and effective upselling techniques, coupled with mastery of restaurant POS software. Proficient in decision-making, customer service, labour and food cost control, as well as payroll and scheduling. Committed to enhancing operational excellence and driving sales growth within the hospitality industry.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Assistant restaurant manager
Crowne Plaza RDC & Convention Center
Riyadh, Riyadh Region
05.2017 - Current
- Enhanced dining experience with exceptional attention to detail.
- Maintained high standards of customer service by handling complaints professionally.
- Handled cash transactions accurately and responsibly.
- Ensured compliance with health and safety standards at all times.
- Collaborated closely with Restaurant Manager on promotional activities to boost patronage.
- Implemented hygiene regulations to maintain a clean and safe environment.
- Assisted with menu planning, offering creative input.
- Scheduled employee shifts fairly and efficiently, reducing conflicts and last-minute changes.
- Fostered team spirit amongst the staff, promoting a positive work culture.
- Addressed customer queries promptly, ensuring their satisfaction was met at all times,.
- Ensured high performance standards through regular staff training.
- Organised special events and functions, including receptions, parties and corporate lunches.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Analysed operations to improve restaurant efficiency and service levels.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Led by example in providing customers with attentive, professional restaurant service.
- Developed menus with strict cost controls to maximise restaurant profits.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
Outlet Supervisor, La Mode Cafe & Restaurant
Holiday Inn Al Qasr (5* Hotel)
Riyadh, Riyadh Region
03.2012 - 03.2015
- Implemented company policies effectively, maintained high standards of service delivery.
- Provided constructive feedback to staff for improved performance levels.
- Conducted performance appraisals with employees for career development discussions.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
Education
Bachelor of Business Administration - Accounting
University of Mindanao
Philli[pines/Davao city 06.2002 - 02.2006
Skills
- Understanding of dietary requirements
- Hygiene standards adherence
- Front-Of-House efficiency
- Salesmanship techniques
- Decision-Making proficiency
- Restaurant pos software mastery
- Effective upselling
- Customer Service
- Labour and food cost control
- Payroll and scheduling
Certification
- Handling Guest Complaints, Abdul Mohsen Al Hokair High Institute for Hospitality, April 2010
- World Class Customer Service, Dale Carnegie, March 2009
- Finishing Course for Call Centre, Xynet Communication Solutions Inc., January 2008
- Departmental Trainor, CPRDC –June 2022- April 2023
- Leading Others- June 2022
- Dare To Connect- May 2019
- IHG TRUE HOSPITALITY- June 2017
Timeline
Assistant restaurant manager
Crowne Plaza RDC & Convention Center
05.2017 - Current
Outlet Supervisor, La Mode Cafe & Restaurant
Holiday Inn Al Qasr (5* Hotel)
03.2012 - 03.2015
Bachelor of Business Administration - Accounting
University of Mindanao
06.2002 - 02.2006
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