JEWAHER ABBAS

A . Derma Receptionist

• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival.
• Book and confirm appointments via phone.
• Process transactions (cash and credit cards) and issue receipts.
• Welcome walk-ins, answer questions about services and schedule appointments based on availability.
• Inform clients about new services and discounts.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Reduced waiting times through effective time and resource management.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.

B . Facility management and safety manager

• Responded to building emergencies and managed repairs within required timeframe.
• Investigated problems and determined appropriate remedies.
• Closely monitoring workmanship to produce cost-effective resourcing.
• Controlled expenses and lowered costs to meet budget requirements.
• Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
• Completed detailed inspection audits on specified timeframe to promote satisfaction and safety.
• Performed best practices and quality standards to comply with occupational health and safety procedures.
• Controlled resources by department or project and tracked .
• Investigated issues affecting group operations, prepared reports and helped correct problems.
• Monitored health and safety measures for guaranteed compliance.
• Oversaw facility maintenance and allocated needed resources to meet standards.
• Organized financial and operational data to help with yearly budgeting and planning.
• Organized toolbox talks and site safety meetings.
• Collaborated with external authorities to enforce rules and regulations.
• Investigated accidents and hazardous incidents to determine causes, making recommendations for corrective action.
• Developed safety policies and procedures for use at medical facilities.
• Instructed staff during fire drills, communicating evacuation routes and proper reporting techniques.
• Devised appropriate risk management plans, setting clear objectives to improve staff welfare and regulation compliance.
• Devised appropriate risk management plans to set clear objectives to improve staff welfare and regulation compliance.
• Managed employee satisfaction and wellbeing through health and safety programs.
• Conducted intensive safety audits and investigated reported issues, accidents and near-misses, documenting findings appropriately.
• Oversaw development of robust training manuals, clearly outlining safety training procedures.
• Led monthly fire drills, monitoring evacuation time to verify alignment with national targets.
• Responded to reported emergencies as instructed and with utmost efficiency.
• Designed programmers, policies and procedures to reduce or eliminate workplace injuries and hazards.
• Outlined risk elimination and minimization measures.
• Regularly inspected facilities to ensure adherence to fire, hazard and safety guidelines.
• Promoted responsible health and safety culture across departments.
• Inspired behavioural change to improve workplace safety and regulatory compliance.
• Educated contractors on best practices to establish safe systems of work.
• Produced accurate and detailed notes to facilitate Incident Report (IR) process.
• Trained staff in safety best practices and required standards to achieve legal and regulatory compliance.

• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival.
• Book and confirm appointments via phone.
• Process transactions (cash and credit cards) and issue receipts.
• Welcome walk-ins, answer questions about services and schedule appointments based on availability.
• Inform clients about new services and discounts.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Reduced waiting times through effective time and resource management.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.

A. Dental Receptionist and the following are the primary duties;

• Greet and attend to patients in person and over the phone.
• Professionally assist doctors, staff, visitors and patients.
• Maintain business inventory such as checking supplies, scheduling equipment and maintenance repairs.
• Answer all phone calls in a professional and courteous manner.
• Perform all duties within HIPAA regulations.
• Maintain confidentiality of all doctor, staff and patient information.
• Schedule appointments between doctors and patients.
• Liaise between medical departments with discretion and professionalism
• Adhere to policy and procedures during all activates.
• Assist with admissions/treatment as per agreed protocols.
• Ensure that stock levels are adequate, and orders are made timeously.
• Communicate medical results to patients under clinical supervision.
• Complete accurate documentation of patient visits.

B. Call Centre Representative and the following are the primary duties;

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Confirming all client's appointments.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call centre team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures

C . Head Nurse and the following are the primary duties;

• Ensure that nursing care meets regulatory standards.
• Review and approve nursing policies and procedures.
• Evaluate nursing staff performance.
• Collaborate with nursing staff and upper management.
• Train nursing management staff and their coordination.
• Facilitate meetings with nursing staff from other departments.
• Ensure that nursing care medical services are meeting patient needs.

D. Storekeeper and the following are the primary duties;

• Maintain receipts, records, and withdrawals of the stockroom.
• Receive, unload, and shelve supplies.
• Rotated medical supplies and checked all store materials for expiration dates.
• Prepared and maintained computerized records of medical store supplies, in an accurate manner.
• Received and responded to all phone inquiries related to materials and inventory orders.
• Cleaned, sanitized, and tidied the medical store premises, efficiently.
• Perform other stock-related duties, including returning, packing, pricing, and labelling supplies.
• Inspect deliveries for damage or discrepancies; report those to accounting for reimbursements and record keeping.
• Rotate stock and coordinate the disposal of surpluses.
• Ensure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control.
• Coordinate the handling of freight, the movement of equipment, and necessary minor repairs.

E. Purchasing Manager and the following are the primary duties;

• Forecast levels of demand for services and products.
• Conduct research to ascertain the best products and suppliers in terms of best value, delivery schedules and quality.
• Liaise between suppliers, manufacturers, relevant internal departments and customers.
• Build and maintain good relationships with new and existing suppliers.
• Process payments and invoices.
• Develop strategies to make sure that cost savings and supplier performance targets are met - or exceeded.
• Forecast price trends and their impact on future activities.
• Keep a constant check on stock levels.
• Give presentations about market analysis and possible growth.
• Produce reports on spending and saving.
• Ensure suppliers are aware of business objectives.

• Answer calls and respond to emails.
• Handle customer inquiries both over the phone and by email.
• Research required information using available resources.
• Manage and resolve customer complaints.
• Provide customers with product and service information.
• Enter new customer information into system.
• Update existing customer information.
• Process orders, forms and applications.
• Identify and escalate priority issues.
• Route calls to appropriate resource.
• Follow up customer calls where necessary.
• Document all call information according to standard operating procedures
• Complete call logs.
• Produce call reports.

• Adapted sales techniques to specific clients and promoted products based on individualised client needs.
• Used consultative sales approach to understand and meet customer needs.
• Completed customer searches to generate new leads.
• Utilised various sales techniques to develop relationships with customers and drive sales.
• Built lasting relationships with clients through customer service interactions.
• Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Collected and processed payments.
• Contacted satisfied customers to offer additional services.
• Accounted for all inventory and ordered new stock.
• Resolved customer concerns promptly to maintain satisfaction.
• Presented latest merchandise to prospective buyers.
• Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
• Helped resolve client problems quickly with superior customer service.
• Increased revenue by acquiring new customers and determining needs to offer relevant products.
• Responded to telephone and in-person requests for information.
• Prepared sales contracts and oversaw signing of both parties.
• Set up appointments with potential and current customers to discuss new products and services.
• Developed new business by networking with valuable customers.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Reached out to prospective customers and warm leads to establish friendly, professional relationships.

• Familiarity with all stages of planning, design, and production of events.
• Ability to successfully managing all elements within time limits and on budget.
• Liaise with event sponsors and clients to accurately identify their needs and ensure customer satisfaction.
• Ability to conduct market research, gather information, research vendors, and negotiate contracts.
• Excellent communication skills and cooperative attitude
• Team management skills to clearly articulate staff requirements and
• coordinate their activities.
• Positive attitude and ability to stay calm under pressure.
• Desire for continued improvement, exemplified by conducting pre- and
• post–event evaluations and reporting on outcomes.