Jhul-Usama Singlian

Job Description
• Directed IT infrastructure strategy and operations, ensuring high availability and security across systems, servers,
ERP, CCTV, and web platforms.
• Led digital transformation by implementing ERP/OMS integrations and automating logistics workflows, improving
efficiency and reducing manual processes.
• Designed and deployed real-time business intelligence dashboards in Excel and Power BI for sales, marketing, and
operations, enabling data-driven decision-making.
• Optimized e-commerce operations by streamlining order processing for 700+ daily orders across Shopee, Lazada,
TikTok, and Shopify — reducing handling time by 20%.
• Spearheaded inventory management initiatives, including ABC-XYZ analysis, to maintain optimal stock levels and
improve reorder planning accuracy.
• Partnered with marketing teams to develop analytics-driven strategies, reducing ad campaign costs from 10% to 4%
of revenue while maintaining sales performance.
• Established IT policies, provided leadership in tech support operations, and introduced productivity-focused workflow
enhancements across departments.

Job Description
• Delivered comprehensive onsite and remote technical support, ensuring rapid resolution of incident tickets and
minimizing downtime during critical system outages.
• Administered, monitored, and maintained core IT infrastructure, including servers, routers, and switches, ensuring
optimal network performance and security.
• Performed proactive testing, troubleshooting, and preventive maintenance on network hardware to maintain system
reliability and reduce failure risks.
• Coordinated the execution of IT infrastructure projects, including new system deployments, upgrades, and
migrations, while managing timelines, budgets, and contractor deliverables.
• Collaborated with cross-functional teams to translate complex network designs and technical documentation into
clear, actionable steps for both technical and non-technical stakeholders.
• Assisted in network optimization efforts, including bandwidth analysis, performance tuning, and the integration of
new technologies to meet evolving business needs.
• Maintained compliance with IT policies and security standards by performing regular audits and applying necessary
patches and updates.

Job Description
• Led in-building ISP/OSP projects; designed fiber/copper routes using AutoCAD & MS Visio
• Installed telecom equipment and handled fiber splicing and testing
• Resolved client connectivity issues and supported NOC escalations (1st & 2nd level)
• Mentored junior engineers on setup, design, and installation standards

Job Description
• Installed/maintained internet and voice services for VIP clients
• Educated users on WiFi setup and product offerings; conducted site surveys and inspections
• Coordinated with property management for permits and right-of-way activities