Jiby Jose
Khobar
Summary
Dynamic Service Leader at Apex Industrial Services Co. with proven sales expertise and a track record of enhancing customer satisfaction. Skilled in technical negotiations and project coordination, I drive service improvements and foster high-performance teams, achieving over 95% customer retention while managing complex service operations and ensuring compliance with safety standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Leader- FGFD
Apex Industrial Services Co.
Al Khobar
01.2025 - Current
- Lead and coordinate service operations, ensuring efficiency and alignment with organizational goals.
- Assist sales team in reviewing enquiry documents, coordinating with OEMs, evaluating sales estimates, and ensuring timely proposal submission to customers that meets technical requirements.
- Engage in technical and commercial negotiations while ensuring project and commercial requirements are satisfied.
- Facilitate execution of trade, project, and service purchase orders.
- Anticipate monthly revenue and manage invoice preparation
- Facilitate handover of supporting documents to accounts team and coordinate for invoice submissions and payment collections
- Drive service improvement initiatives, focusing on quality, customer satisfaction, and innovation.
- Guide and assist FGFD team, cultivating a collaborative and high-performance culture.
- Collaborated with senior leadership to develop short-term and long-term goals for the business.
- Liaise with cross-functional teams to address challenges and streamline workflows.
- Monitor performance metrics, and ensure compliance with safety and regulatory standards.
- Represent FGFD in internal and external engagements, promoting our mission and values.
- Establishing robust connections with customers to enhance opportunity acquisition and conversion rates.
- Interviewed and hired talented employees to grow department expertise and advance skills depth.
Sales & Service Engineer
Apex Industrial Services Co.
Al Khobar
02.2016 - 01.2025
- Sales and service of portable and fixed gas detectors, flame detectors, self-contained breathing apparatus, flow and analyzer solutions, notification, and alarming devices.
- Facilitated marketing, sales presentations, site visits, client meetings, estimation, commercial and technical offer preparation, bid documents collation, technical clarifications, customer follow-ups, commercial negotiations, order closing, and order processing.
- Securing advantageous payment terms and discounts for loyal clientele, fostering over 95% customer retention.
- Delivered technical troubleshooting and problem-solving expertise for clients experiencing equipment or system issues.
- Creating new prospects/customer accounts and guarantees suitable solutions are suggested by examining customer RFQ's and collaborating with end users.
- Coordinated weekly pipeline discussions with manufacturers and management to ensure all opportunities are successfully closed and booked.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
- Enhances sales engineering through identification of immediate and long-term issues along with strategic recommendations.
- Conducted training sessions with customers on the use of products and services.
- Provided technical support for customers regarding product features and specifications.
- Managed technical documentation, including product manuals and FAQs, to support the sales process.
Instrumentation Maintenance Engineer
Kerala State Electronics Development Corporation for ONGC, Mumbai High Offshore Process Platforms.
Mumba
09.2012 - 12.2015
- Conducting maintenance on instrumentation (electronic and pneumatic) for IC process and unmanned platforms.
- Coordinated planning and scheduling of preventive, corrective, and emergency maintenance tasks.
- Coordinating with manufacturers and vendors for the forecasting and execution of overhauling, preventive maintenance, and corrective maintenance of compressors, turbine generators, fire and gas systems.
- Acquired practical experience in management and functionality of pneumatic shutdown panels within unmanned process platforms.
- Maintenance of final control elements, valves, positioners, and actuators.
- Assisted in commissioning procedure for ICP-R, integrating advanced technologies
Instrumentation Engineer Trainee
APOLLO TYRES LTD.
COCHIN
02.2011 - 01.2012
- Work experience in SAP production module, including material handling, attendance management, and work log entry.
- Execute installation, troubleshooting, and commissioning processes for various electronic and pneumatic equipment utilized in automotive tire production
- Engineered preventive maintenance strategy and designed comprehensive timetable for machinery in tyre production.
•Calibration of multiple pneumatic and electronic measuring devices, controllers, and recorders; pressure, temperature, flow, level measurement, and control equipment; and PID controller mechanisms.
•Presented detailed technical specifications to non-technical stakeholders in clear and concise formats.
Education
Bachelor of Technology - Applied Electronics & Instrumentation
Mahatma Gandhi University, Kottayam, Kerala
St. Joseph's College Of Engineering & Technology06-2010
Skills
- Sales expertise
- Technical support
- Sales forecasting
- Service operations
- Technical negotiations
- Technical troubleshooting
- Customer service excellence
- Administrative support
- Report preparation
- Project coordination
- Invoice management
- Team collaboration
- Performance monitoring
Accomplishments
- Employee of the Month, September 2023, Aujan Industrial Supplies and Services Co.
Recipient of a company award for outstanding performance in closing multiple high-value orders through dedicated effort and strategic sales
- Appreciation certificate – December 2024
National Petrochemical Company, Yanbu, was awarded a certificate by the National Petrochemical Company for exceptional efforts in successfully completing the Deluge System Project
Certification
- Certified Lean Six Sigma Black Belt
- Certified engineer for Det-Tronics EQP systems, S3 software
- Certified engineer for Det-Tronics flame inspector configurator
- Certified engineer for MSA SCBA, portable, and fixed gas detection solutions
- Certified engineer for Crowcon fixed and portable gas detectors
- Certified engineer for Yokogawa Centum CS3000
- Trained by SMEC Cochin for PLC-SCADA
- PMP certification: pursuing
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Major Achievements
- Natpet PDH Fire and Gas expansion project - Mar 2023 Jun 2025 expansion of Det-Tronics flame and gas detection system, along with fire suppression system, and deluge system
- Natpet VGT gas detection system upgradation – Upgradation of the MSA gas detection system with a sampling system in the VGT stack
- CRPO-120 Project, December 2023, Supply of flame detectors, Open path detectors and acoustic detectors.
- SICIM SWCC Yanbu-3 fire and gas system for sales gas fuel supply, Mar 2023, Mar 2024 supply, testing, and commissioning of flame and gas detection system
- Jazan Integrated Gasification Plant – Jul 2023, Apr 2024, flame detectors supply, testing, and commissioning of flame and gas detection systems in JIGPC, Jizan plant
- Neom Marine Jetty Project, September 2024 – present, supply of gas detectors, flame detectors, and notification devices in
- Saudi Aramco East West Pipeline Pumpstations Project, April 2024, present, supply of additional F&G panels, flame detectors, EDIO, and AIM modules, configuration, testing, and commissioning
- GCCIA arc and flame detection systems in HVDC valve halls – Aug 2024 to present, design, supply, installation, testing, and commissioning of flame and arc detection systems with a control panel in HVDC valve halls
- Diriyah project supply of HC gas detectors in September 2025 - present
References
References available upon request.
Timeline
Service Leader- FGFD
Apex Industrial Services Co.
01.2025 - Current
Sales & Service Engineer
Apex Industrial Services Co.
02.2016 - 01.2025
Instrumentation Maintenance Engineer
Kerala State Electronics Development Corporation for ONGC, Mumbai High Offshore Process Platforms.
09.2012 - 12.2015
Instrumentation Engineer Trainee
APOLLO TYRES LTD.
02.2011 - 01.2012
Bachelor of Technology - Applied Electronics & Instrumentation
Mahatma Gandhi University, Kottayam, Kerala
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