JIDHESH NAIR
ABUDHABI
Summary
Leads operations coordination across staff, facilities and client support to improve service delivery and team performance. Streamlines processes, strengthens vendor relations and supports management decisions through accurate reporting and organised workflow control. Delivers training, problem solving and day-to-day coordination that improve customer satisfaction and operational outcomes.
Overview
4
4
Languages
13
13
years of professional experience
Work History
Senior Operations Coordinator
SOUNDLINES GROUP LLC
ABUDHABI, UNITED ARAB EMIRATES
11.2025 - Current
- Monitored staff performance and developed improvement plans.
- Led operations team in daily tasks, optimising workflow and increasing efficiency by 20%.
- Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
- Advised senior management on facilities needs and delivered ongoing operational support.
Operations Coordinator
The Bridge Co.
Arifjan, KUWAIT
10.2024 - 10.2025
- LOGCAP / V2X / KRH - Kuwait City, US Army Base ,Arifjan Camp
- . Streamlined processes, leading to a 25% improvement in operational efficiency.
- . Successfully completed multiple projects within set timelines, achieving a 100% project completion rate.
- . Efficiently allocated resources, scheduled tasks, and delegated responsibilities, enhancing productivity.
- . Enhanced team capabilities through organized and effective staff training.
- . Ensured smooth operations by fostering collaboration between various departments.
- . Need to Pullout data from IBM Maximo.
- . Sort PM/CM data and report to US army daily for the work order daily updates.
- . Prepare Hazard management reports.
- . Sync Slide / COR report through MS PPT weekly base.
- . Need to update daily updates in share point
Operations Coordinator
Jaddarah workforce services
JUBAIL
09.2022 - 08.2024
- Handling corporate clients (SABIC, Tasnee , Jesco , APOC)
- . Attend to all incoming mails and calls, sorts/logs and distributes as required, receives outgoing mails, logs and distributes
- . Refers other matters to appropriate personnel
- . Maintaining notes and arranging appointments
- . Organizing and servicing meetings (producing agendas and taking minutes)
- . Documentation review, routing, copying and filing
- . Initiating vacation/termination/exit/ Personal loan/HRA loan and purchase order thru oracle/ERP system
- . Responding clients query and resolve the issue without delay
- . Follow-up for Purchase orders renewal
- . Maintain Invoice tracker
- . Follow-up to clear the invoice from various clients
- . Maintaining purchase files
- . Human resources knowledge
- . Maintain employees data files and follow-up for their Company ID renewal/Iqama/Passport renewals.
Branch Coordinator
USG
AJMAN
12.2019 - 12.2021
- Operation coordinator in AJMAN(Northern Emirates)
- Duties & Responsibilities
- Work experience
- Serving as a point person for all current employees and new employee questions.
- Provide general administrative and clerical support including mailing, scanning etc.
- Serving as a point of contact for Vendors/Administrators.
- Creating and distributing documents and Dispatching various duties to staff.
- Maintaining computer system by updating and entering data.
- Assist the Manager in planning of Organizational Recruitment.
- Scheduling job interviews and assisting in interview process.
- Preparing the personal files of the staff and maintaining the same.
- Track the daily attendance of the employees.
- Help in providing training to associate in different areas.
- Costing and billing for the Services provided.
- Handle float amount per month and prepare monthly bills.
- Upload Guards documents to SIRA License system and coordinate with SCTC Institute for guards licensing purpose.
- Coordinate with first security institute for submission guards training.
- Arranging manpower as per the client request and preparing monthly reports.
- Liaise with HR/Finance for branch issues.
- Sort out staff issues and processing staff resignation/Vacation.
- Coordinate with National Security Institute for submission guards training applications.
Crew trainer
Mcdonalds
DUBAI
10.2017 - 10.2019
- Started career as Crew in McDonalds and promote as Crew trainer within 1 year.
- Training new crews
- Handle shift and maintain checklist
- Monitor quality of foods and checking burger ingredients and their timer
- Handling counter service
- POS
- Customer service
- Maintain customer relationship
- Responsibilities of every food making procedure and making
- Cashier
- Handling complaints and resolving ASAP
Technical support
Vertex Techno Solution
, kerala
10.2017 - 10.2019
- HP partner support in Kerala worked as a technical support.
- HP System support
- Servicing
- AMC company problems resolving
System admin cum technician
STELLAR INFORMATION TECHNOLOGIES PVT.LTD
Ernakulam
09.2016 - 08.2017
- Data recovery field worked as a technician and system admin in Ernakulam branch
Branch coordinator
02.2014 - 07.2016
- Team management
- Branch coordinator
- Coordination
- Supervisory
- Vendor Relations
- Organizational Skills
- Logistic Coordination
Education
SSLC -
ERNAKULAM07-2011
DIPLOMA IN HARDWARE AND NETWORKING -
ZION
ERNAKULAMSkills
- Operational efficiency
- Process improvement
- Project coordination
- Resource allocation
- Task scheduling
- Delegation
- Staff training
- Cross-department collaboration
- Data extraction
- IBM Maximo
- Work order reporting
- Daily reporting
- Hazard management reporting
- MS PowerPoint (MS PPT)
- SharePoint (daily updates)
- Slide/COR reporting
- Facilities coordination
- Vendor relations
- Invoice tracking
- Team leadership
- Client relations
- Problem solving
- Leadership skills
- Decision making
- Effective communication
Hobbies and Interests
- DRIVING
- LISTENING MUSIC
- WATCHING MOVIES
- PLAYING CRICKET
Languages
English
Proficient
C2
Hindi
Advanced
C1
Tamil
Intermediate
B1
Malayalam
Proficient
C2
Timeline
Senior Operations Coordinator
SOUNDLINES GROUP LLC
11.2025 - Current
Operations Coordinator
The Bridge Co.
10.2024 - 10.2025
Operations Coordinator
Jaddarah workforce services
09.2022 - 08.2024
Branch Coordinator
USG
12.2019 - 12.2021
Crew trainer
Mcdonalds
10.2017 - 10.2019
Technical support
Vertex Techno Solution
10.2017 - 10.2019
System admin cum technician
STELLAR INFORMATION TECHNOLOGIES PVT.LTD
09.2016 - 08.2017
Branch coordinator
02.2014 - 07.2016
SSLC -
DIPLOMA IN HARDWARE AND NETWORKING -
ZION