Jilan Alkhaldi
HR Officer
Khobar
Summary
Experienced HR Coordinator skilled in managing HR processes and enhancing employee relations. Strong background in customer service with a focus on issue resolution and client satisfaction. Committed to improving performance and fostering effective team collaboration.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Support Specialist
Foodics
10.2022 - 11.2024
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
HR Coordinator
Gulf Center Group
01.2022 - 06.2022
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Maintained human resources information system and kept employee files up to date and accurate.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Coordinated and administered employee health insurance and retirement plans.
Administrative Assistant
Jubail General Hospital
06.2020 - 08.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Diploma - Human Resources Management , GPA: 4.60 Out of 5
Institute of Public Administration
Riyadh, Saudi Arabia 01.2018 - 05.2020
Skills
Customer relationship management (CRM)
Multitasking and organization
Email management
Teamwork and collaboration
Salesforce
Data entry and reporting
Microsoft Office Suite, Word, Excel , Outlook
Timeline
Customer Support Specialist
Foodics
10.2022 - 11.2024
HR Coordinator
Gulf Center Group
01.2022 - 06.2022
Administrative Assistant
Jubail General Hospital
06.2020 - 08.2020
Diploma - Human Resources Management , GPA: 4.60 Out of 5
Institute of Public Administration
01.2018 - 05.2020
Similar Profiles
Saad AlshubailySaad Alshubaily
SENIOR MARKETING SPECIALIST at FOODICSSENIOR MARKETING SPECIALIST at FOODICS
Faisal Al SaadiFaisal Al Saadi
IOS Engineer at FoodicsIOS Engineer at Foodics
Husain JameelHusain Jameel
Country Lead - Bahrain, Oman & Qatar at FoodicsCountry Lead - Bahrain, Oman & Qatar at Foodics