JINGYI ZHANG
WATTLE PARK
Summary
Passionate about delivering quality products and services to customers and developing lasting relationships. Skilled in developing pricing and promotions and responding to customer inquiries and feedback. Skilled in forming relationships with colleagues and customers of all backgrounds. Dedicated to resolving issues, answering customer questions. Committed and hardworking with experience processing cash and card transactions and assisting customers.
Overview
11
11
years of professional experience
Work History
Car Sales Consultant
Yulong Automobile Trading PTY LTD
07.2013 - 08.2014
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing excellent service during the car buying process.
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
- Achieved top sales performance consistently by effectively showcasing vehicles and their features to prospective buyers.
- Enhanced dealership reputation by delivering outstanding customer service, resolving issues promptly, and addressing concerns professionally.
Cashier
Adelaidese Convenience Store
04.2016 - 10.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Worked flexible schedule and extra shifts to meet business needs.
Online Sales Manager
Aozhougoule International Purchasing Agent
08.2014 - Current
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and fostering positive client relationships.
- Boosted online sales by implementing effective digital marketing strategies.
- Handled customer complaints and Resolved problems with customers to maintain strong relationships and increase return customer base.
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
Education
Bachelor of Arts - Music Education
SHENYANG MUSIC COLLEGE
CHINA07.2013
Skills
- Customer Assistance
- Sales Strategies
- Product Recommendations
- Brand Awareness
- Online Marketing
- Cash Register Operation
- Inventory Monitoring
- Payment Processing
- Cash Handling
- Problem-Solving
- Team Collaboration
- Loyalty Program Promotion
Referees
Jian Peng
Aozhougoule International Purchasing Agent
Mob: 0411218268
Email: pengjian1021@gmail.com
Mingyu Zhang
Yulong Automobile Trading PTY LTD
Adelaidese Convenience Store
Mob: 0432549155
Email: zhangmingyu7586@gmail.com
Timeline
Cashier
Adelaidese Convenience Store
04.2016 - 10.2022
Online Sales Manager
Aozhougoule International Purchasing Agent
08.2014 - Current
Car Sales Consultant
Yulong Automobile Trading PTY LTD
07.2013 - 08.2014
Bachelor of Arts - Music Education
SHENYANG MUSIC COLLEGE
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