J.K. BHARATHI
KANCHIPURAM
Summary
Dedicated Restaurant Head Coach with 5 years of progressive experience at Restaurant field, a leader in the hospitality industry. Proven expertise in overseeing daily operations, team leadership, and ensuring exceptional customer service standards. Skilled in staff training and development, optimizing operational efficiency, and maintaining high-quality standards in food preparation and service. Strong ability to drive sales growth, implement cost-control measures, and uphold strict adherence to health and safety regulations. Seeking to leverage my extensive experience and leadership skills to contribute to the success and expansion of a reputable restaurant organization in Canada.
Overview
10
10
years of professional experience
Work History
Restaurant Head Coach
AL BAIK KSA
09.2023 - Current
- Leadership and Team Development: Lead a diverse team of restaurant staff, fostering a positive and motivating work environment. Conduct regular training sessions to enhance team skills and ensure consistent service excellence.
- Operational Management: Implement and enforce operational policies, procedures, and standards to optimize efficiency and customer satisfaction. Monitor inventory levels and manage supply orders to maintain adequate stock levels while minimizing waste.
- Customer Service: Uphold high standards of customer service, ensuring a welcoming atmosphere and promptly addressing customer concerns or feedback. Regularly interact with customers to build relationships and gather feedback.
- Financial Oversight: Manage budgeting, financial planning, and cost control measures to achieve profitability targets. Analyze financial reports and implement strategies to increase revenue and reduce costs.
- Quality Assurance: Maintain cleanliness, sanitation, and safety standards in compliance with local health regulations and company policies. Conduct regular inspections and audits to uphold quality assurance.
- Marketing and Promotion: Collaborate with marketing teams to develop and implement promotional campaigns and strategies to attract and retain customers. Utilize social media platforms and community engagement initiatives to enhance brand visibility.
STORE MANAGER
AL TAZAJ FAKIEH BBQ CHICKEN
01.2022 - 01.2023
- Team Leadership: Recruit, train, and supervise a team of retail staff. Provide ongoing coaching and development to foster a high-performing and motivated workforce. Conduct performance evaluations and implement corrective actions as needed.
- Sales and Customer Service: Drive sales through effective merchandising, promotional strategies, and exceptional customer service. Monitor sales performance metrics to identify trends and opportunities for improvement. Resolve customer complaints and ensure a positive shopping experience.
- Inventory Management: Oversee inventory control processes to optimize stock levels and minimize shrinkage. Implement inventory replenishment strategies and conduct regular audits to ensure accuracy.
- Operational Efficiency: Maintain store appearance and cleanliness in accordance with company standards. Implement operational policies and procedures to maximize efficiency and minimize costs. Monitor and manage operational budgets and expenses.
- Financial Management: Analyze financial reports and sales data to set goals and objectives for the store. Implement strategies to achieve revenue targets, manage profit margins, and control expenses.
- Compliance and Safety: Ensure compliance with company policies, procedures, and regulatory requirements. Maintain a safe working environment for staff and customers by adhering to health and safety guidelines.
ASSISTANT MANAGER
Al TAZAJ FAKIEH BBQ CHICKEN
01.2019 - 01.2021
- FOH and BOH Management: Coordinate and manage all aspects of FOH and BOH operations, including staffing, scheduling, training, and performance management. Ensure seamless communication and collaboration between FOH and BOH teams to deliver efficient service and maintain high food quality standards.
- Preparation and Organization for Opening: Oversee daily preparation and organization activities, including setup, stocking, and equipment readiness. Implement efficient opening procedures to ensure timely and smooth restaurant operations.
- Cost Control: Develop and implement strategies to control costs and optimize profitability. Monitor expenses, analyze financial reports, and adjust operational strategies as needed to achieve financial targets.
- Product Mix Report (PMR): Prepare and analyze PMRs to track sales performance and optimize product offerings. Utilize PMR insights to adjust menu items, pricing, and promotional strategies to maximize revenue and customer satisfaction.
- Food Safety and Quality Assurance: Uphold strict food safety standards and sanitation practices in compliance with regulatory requirements and company policies. Conduct regular inspections and trainings to ensure adherence to food safety protocols.
- Stock Management and Ordering: Manage inventory levels effectively to minimize waste and ensure sufficient stock availability. Monitor stock levels, place orders, and coordinate deliveries to maintain optimal inventory levels and freshness of ingredients.
- Cash Handling and Financial Transactions: Oversee cash handling procedures and ensure accuracy in financial transactions. Implement controls to safeguard assets and minimize risks related to cash management.
- Maintain SOS PEP CAYGO Standards: Ensure adherence to company standards for Service, Operational Excellence, Safety, People, Productivity, Equipment, and Cleanliness (SOS PEP CAYGO). Implement continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
SHIFT MANAGER
BURGER KING
01.2015 - 01.2017
- Team Leadership and Supervision: Lead and supervise a team of employees during assigned shifts. Provide direction, guidance, and support to ensure team members perform effectively and deliver excellent customer service.
- Shift Coordination: Coordinate daily shift operations, including opening and closing procedures, staffing assignments, and task delegation. Monitor workflow and adjust staffing levels to meet customer demand and operational needs.
- Customer Service Excellence: Ensure a positive customer experience by maintaining high service standards. Address customer inquiries, concerns, and complaints promptly and effectively to ensure customer satisfaction.
- Operational Efficiency: Optimize operational efficiency by implementing effective workflow and operational procedures. Monitor and control labor costs, inventory levels, and expenses to meet financial targets and maximize profitability.
- Training and Development: Train new hires and provide ongoing coaching and development to team members. Conduct performance evaluations and implement corrective actions as necessary to improve team performance and productivity.
- Safety and Compliance: Maintain a safe and clean work environment by enforcing safety and sanitation standards. Ensure compliance with company policies, procedures, and regulatory requirements.
- Cash Handling and Financial Transactions: Manage cash handling procedures and oversee financial transactions accurately and securely. Conduct cash audits and reconcile cash drawers to minimize discrepancies.
Education
DIPLOMA - Electronics and Communication Engineering
SRM POLYTECHNIC College
Chennai01.2012
Skills
- Team Management
- Training and coaching
- Driving skills
- Computer skills
- People Management skills
- Safety Management skills
- Handling Cash
- Dealing with difficult customers
- Shift Flexibility
- Cash Management
- HR and Supervision
- Safety and Security
- Restaurant Marketing
- Sales Forecasting
Languages
Tamil, English, Hindi, Telugu, Arabic
Personal Information
- Father's Name: N. Krishnamoorthy
- Mother's Name: K. Jeya Lakshmi
- Date of Birth: July 31, 1994
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Making New Friends: Actively engage in social environments to expand networks and foster new relationships.
- Chatting with Friends: Maintain ongoing communication with friends to exchange ideas and share experiences.
- Exploring New Technology: Stay updated on the latest advancements in technology to understand their applications and potential impact.
- Listening to Soft Music: Enjoy relaxing and unwinding through the melodies of soft music genres.
- Traveling to Various Places: Explore diverse cultures and environments to broaden perspectives and embrace new experiences.
- Interacting with Different Types of People: Engage with individuals from various backgrounds to understand different viewpoints and enhance interpersonal skills.
Projects
Project Title: ATM Security System Based on Random Password Generation and Intimation via GSM
Tools/Languages Used: MATLAB, GSM technology
Operating Systems: Windows 8, Windows 7, Windows XP, Windows Vista, Windows 9
Skills Utilized: MATLAB programming, GSM technology integration, cross-platform compatibility testing, project documentation.
Disclaimer
I hereby declare that all the information provided above is true and accurate to the best of my knowledge. I understand that any false or misleading statements may result in disqualification from consideration for employment opportunities.
Timeline
Restaurant Head Coach
AL BAIK KSA
09.2023 - Current
STORE MANAGER
AL TAZAJ FAKIEH BBQ CHICKEN
01.2022 - 01.2023
ASSISTANT MANAGER
Al TAZAJ FAKIEH BBQ CHICKEN
01.2019 - 01.2021
SHIFT MANAGER
BURGER KING
01.2015 - 01.2017
DIPLOMA - Electronics and Communication Engineering
SRM POLYTECHNIC College
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