Microsoft Office
Hi, I’m
JOHN MARK GONZALES NORIEL
DEPUTY MANAGER
RIYADH
Summary
Determined Deputy Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
13
years of professional experience
4
years of post-secondary education
14
Certificates
2
Languages
Work History
Visa Facilitation Services Global (VFS) Riyadh
Deputy Manager
06.2020 - Current
Job overview
- Introduced new methods, practices and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Maintained, documented and presented progress reports to leaders.
- Researched emerging products and used researched information to update store's inventory.
- Assisted senior manager with payroll, scheduling and cash deposits and receipts.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Provided strategic allocation of resources to various departments and managers in alignment with needs.
- Assumed senior management workloads in absence of general manager to maintain operations continuity.
- Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.
- Analyzed and reported performance data, translating findings into practical improvement actions.
Vega Modern Travelers IncRiyadh
Customer Care Officer
06.2016 - Current
Job overview
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Communicated with customers to identify needs and expectations.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
622 DesignPasig City
Web Developer
06.2014 - 06.2016
Job overview
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Oversaw back-end development using PHP to maintain website integrity.
- Validated third-party code to comply with internal standards and technical requirements.
- Adhered to SEO best practices while designing sites.
- Ran debugging tools to eliminate flaws and glitches prior to publishing.
- Built and styled new mobile-friendly websites, transitioning legacy presentations to simultaneous easy-to-use versions.
- Coded websites using HTML, CSS, JavaScript and jQuery languages.
- Developed technical solutions required to accommodate specific user-facing assets
Wesleyan University - PhilippinesMaria Aurora, Aurora
Computer Technician
06.2011 - 06.2014
Job overview
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Recovered critical information from data back ups to restore functionality.
- Set up and maintained user accounts and client access.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Wesleyan University - Philippines , Maria Aurora, Aurora
Bachelor of Science from Bachelor of Science in Computer Science
06.2011 - 03.2014
Wesleyan University - Philippines , Maria Aurora, Aurora
Associate of Science from Associate in Computer Technology
06.2011 - 03.2012
Skills
Performance improvements
undefinedSoftware
Wordpress
Html, PHP, CSS, JavaScript, Ruby, Jeet, MySQL
Certification
Anti Corruption
Timeline
An Introduction to Body Language and its Components
05-2022
Storytelling That Delivers Program and Project Outcomes
05-2022
Learning, Knowledge, and Human Development
08-2021
Corporate Security Module 2021 Edition
08-2021
Business Continuity Management
07-2020
Phishing Awareness E-Learning Course
07-2020
Time Management Mastery Course - Enhanced Productivity
07-2020
Deputy Manager
Visa Facilitation Services Global (VFS)
06.2020 - Current
Code of Conduct - Module 1-4
05-2020
COVID-19 Awareness Session
04-2020
Data Protection Basics
02-2020
Customer Service Essentials- English
01-2019
VFS Global Policy under the U.K Modern Slavery Act, 2015
01-2019
Anti Corruption
12-2018
Integrated Management System
12-2018
Customer Care Officer
Vega Modern Travelers Inc
06.2016 - Current
Web Developer
622 Design
06.2014 - 06.2016
Computer Technician
Wesleyan University - Philippines
06.2011 - 06.2014
Wesleyan University - Philippines
Bachelor of Science from Bachelor of Science in Computer Science
06.2011 - 03.2014
Wesleyan University - Philippines
Associate of Science from Associate in Computer Technology
06.2011 - 03.2012
Similar Profiles
Serge CossignySerge Cossigny
Security Officer at Visa Facilitation Services GlobalSecurity Officer at Visa Facilitation Services Global
SARVESH JAISWALSARVESH JAISWAL
Senior Associate at BDO India LLP(Binder Dijker Otte)- VFS Global Visa ServicesSenior Associate at BDO India LLP(Binder Dijker Otte)- VFS Global Visa Services
Dhiman DasDhiman Das
Operations Officer FTC at VFS global (Visa application centre)Operations Officer FTC at VFS global (Visa application centre)