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Hi, I’m
JOHN MARK GONZALES NORIEL
DEPUTY MANAGER
RIYADH
Summary
Determined Deputy Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
13
years of professional experience
4
years of post-secondary education
14
Certificates
2
Languages
Work History
Visa Facilitation Services Global (VFS) , Riyadh
Deputy Manager
2020.06 - Current (4 years & 3 months)
Job overview
- Introduced new methods, practices and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Maintained, documented and presented progress reports to leaders.
- Researched emerging products and used researched information to update store's inventory.
- Assisted senior manager with payroll, scheduling and cash deposits and receipts.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Provided strategic allocation of resources to various departments and managers in alignment with needs.
- Assumed senior management workloads in absence of general manager to maintain operations continuity.
- Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.
- Analyzed and reported performance data, translating findings into practical improvement actions.
Vega Modern Travelers Inc, Riyadh
Customer Care Officer
2016.06 - Current (8 years & 3 months)
Job overview
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Communicated with customers to identify needs and expectations.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
622 Design, Pasig City
Web Developer
2014.06 - 2016.06 (2 years)
Job overview
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Oversaw back-end development using PHP to maintain website integrity.
- Validated third-party code to comply with internal standards and technical requirements.
- Adhered to SEO best practices while designing sites.
- Ran debugging tools to eliminate flaws and glitches prior to publishing.
- Built and styled new mobile-friendly websites, transitioning legacy presentations to simultaneous easy-to-use versions.
- Coded websites using HTML, CSS, JavaScript and jQuery languages.
- Developed technical solutions required to accommodate specific user-facing assets
Wesleyan University - Philippines, Maria Aurora, Aurora
Computer Technician
2011.06 - 2014.06 (3 years)
Job overview
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Recovered critical information from data back ups to restore functionality.
- Set up and maintained user accounts and client access.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Wesleyan University - Philippines , Maria Aurora, Aurora
Bachelor of Science from Bachelor of Science in Computer Science
2011.06 - 2014.03 (2 years & 9 months)
Wesleyan University - Philippines , Maria Aurora, Aurora
Associate of Science from Associate in Computer Technology
2011.06 - 2012.03 (9 months)
Skills
Performance improvements
undefinedSoftware
Wordpress
Html, PHP, CSS, JavaScript, Ruby, Jeet, MySQL
Certification
Anti Corruption
Timeline
An Introduction to Body Language and its Components
2022-05
Storytelling That Delivers Program and Project Outcomes
2022-05
Learning, Knowledge, and Human Development
2021-08
Corporate Security Module 2021 Edition
2021-08
Business Continuity Management
2020-07
Phishing Awareness E-Learning Course
2020-07
Time Management Mastery Course - Enhanced Productivity
2020-07
Deputy Manager
Visa Facilitation Services Global (VFS)
2020.06 - Current (4 years & 3 months)
Code of Conduct - Module 1-4
2020-05
COVID-19 Awareness Session
2020-04
Data Protection Basics
2020-02
Customer Service Essentials- English
2019-01
VFS Global Policy under the U.K Modern Slavery Act, 2015
2019-01
Anti Corruption
2018-12
Integrated Management System
2018-12
Customer Care Officer
Vega Modern Travelers Inc
2016.06 - Current (8 years & 3 months)
Web Developer
622 Design
2014.06 - 2016.06 (2 years)
Computer Technician
Wesleyan University - Philippines
2011.06 - 2014.06 (3 years)
Wesleyan University - Philippines
Bachelor of Science from Bachelor of Science in Computer Science
2011.06 - 2014.03 (2 years & 9 months)
Wesleyan University - Philippines
Associate of Science from Associate in Computer Technology
2011.06 - 2012.03 (9 months)
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