Joanna Marie Magbanua Meneses
Riyadh,Saudi Arabia
Summary
Highly flexible professional with a broad experience in medical and customer service field both associate and managerial aspects. With years of experience thru client focus, I am independent and goal oriented to ensure high-quality service. My dedication to service has seen me promoted to a Supervisor in the 6th month from the day I was hired. Fast learner and resourceful is my best quality for ensuring quality service .
Overview
13
13
years of professional experience
1
1
Certification
Work history
Head Nurse/Charge Nurse/trainer
Dr's Clinic by Drs Lounge
02.2022 - Current
- Effectively managed stock levels to prevent product wastage, participating in monthly stocktake tasks to ensure accuracy..
- Trained junior team members in beauty principles and specific techniques.
- Booked and managed customer appointments using Nixpend system.
- Analysed reporting to reconcile transactions, accounts and ledgers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
General nurse
Diamond Beauty Clinic
Riyadh, Saudi Arabia
12.2019 - 02.2022
- Maintained accurate, up-to-date patient records, maximising data accuracy.
- Performed various facials using carefully selected products to suit individual skin needs.
- Thoroughly assessed clients' skin type, medication history and health habits to provide the safest and most effective settings for hair removal devices.
General Nurse
Whiten Gluta Lounge
Gloria Diaz St. BF
Manila, Philippines
07.2019 - 10.2019
- Offered thorough, knowledgeable advice and service throughout Intravenous and Radio frequency treatments and procedures.
- Monitored treatment suite inventory and reported ordering needs.
- Capitalised on upselling and cross-selling opportunities for featured beauty and aesthetic treatments.
- Received and processed stock using inventory management system..
- Completed opening and closing procedures, from product replenishment to budget control.
Assistant manager
EXL Service Inc
Pasay city, Philippines
09.2015 - 07.2019
- Led and managed administrative staff to maintain smooth daily operations.
- Drafted procedural statements and guidelines for company-wide use.
- Trained staff on best practices to achieve optimal productivity.
- Oversaw daily operations of calls, data analysis including attendance of staff, meetings, coaching and daily reporting.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Demonstrated conflict management strategies when handling heated discussions between staff and customers.
- Evaluated and tracked staff to aid manager conduct performance reviews.
Senior travel specialist
NCO APAC
Muntinlupa city, Philippines
04.2012 - 03.2015
- Promoted seasonal travel offers and upsold additional tours and experiences.
- Verified customer passports and documentation to travel.
- Negotiated unique airline discounts, resulting in significant cost savings to clients.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
Technical support representative
Stream Global Services
Plaza B, Cyberzone
Muntinlupa City, Philippines
01.2011 - 01.2012
- Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
- Distilled complex technical information into easily digestible instructions for end-users.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Logged and followed-up on unresolved issues and edge cases not covered by internal resources.
Education
Bachelor of Science - Nursing
University of Perpetual Help
Cavite / Philippines 06/2005 - 04/2009
Skills
- Knowledgeable in Intermediate to advance computer organization ( MSWord, Outlook,Excel, pivot tables, VBA, Powerpoint etc)
- Tolerant and flexible to different situations
- Creative, Resourceful and fast decision making skills
- Great Leadership and excellent Client management Skills
- Superb coordinating and organizational skills
- Business writing
- Schedule management
- Appointment scheduling
- Travel administration
- Meeting planning
Languages
English
Fluent
Arabic
Elementary
Certification
• White Belt Six Sigma (2017) EXL MOA Pasay City Manila
Business Management Courses: (June 2016)
✔ Coaching and Feedback Performance
✔ Effective Business Presentation
✔ Recruiting essentials and conducting effective interview
✔ Transition Management
✔ Creating and Managing Effective Team
✔ Conflict Management Technique
✔ Stakeholder Management
✔ Writing Effective Performance Appraisal
✔ Business Writing
✔ Time Management
✔ Contact Care Management
✔ Customer Management
Timeline
Head Nurse/Charge Nurse/trainer
Dr's Clinic by Drs Lounge
02.2022 - Current
General nurse
Diamond Beauty Clinic
12.2019 - 02.2022
General Nurse
Whiten Gluta Lounge
Gloria Diaz St. BF
07.2019 - 10.2019
Assistant manager
EXL Service Inc
09.2015 - 07.2019
Senior travel specialist
NCO APAC
04.2012 - 03.2015
Technical support representative
Stream Global Services
Plaza B, Cyberzone
01.2011 - 01.2012
Bachelor of Science - Nursing
University of Perpetual Help
06/2005 - 04/2009