Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joanne Franzi

O'Sullivan Beach,SA

Summary

Dynamic Optical Dispenser with proven expertise at OPSM, excelling in customer relationship management and personalized eye wear solutions. Recognized for enhancing sales performance through effective communication and upselling strategies, consistently achieving high customer satisfaction. Skilled in precise measurements and insurance processing, committed to continuous improvement and exceptional service delivery.

Overview

9
9
years of professional experience

Work History

Optical Dispenser

OPSM
06.2021 - Current
  • Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
  • Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
  • Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
  • Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
  • Kept up-to-date with industry trends, attending seminars and training sessions to continuously improve product knowledge and expertise.
  • Provided exceptional customer service, consistently receiving positive feedback from clients regarding their shopping experience.
  • Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
  • Assisted in inventory management, conducting regular stock checks and updating the database accordingly.
  • Maintained a clean and organized showroom, ensuring a comfortable shopping environment for clients.
  • Consistently met or exceeded sales targets through effective upselling strategies while maintaining a focus on customer satisfaction.
  • Conducted thorough frame adjustments to guarantee comfortable fit and proper alignment of eye wear for customers.
  • Contributed to the store''s success by identifying areas for improvement in operations and implementing necessary changes.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.

Optical Dispenser

Eyes and Vision
03.2017 - 06.2021
  • Participated in community outreach events, representing the business at local health fairs and eye/wear donation drives to increase brand visibility.
  • Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Provided exceptional customer service, consistently receiving positive feedback from clients regarding their shopping experience.
  • Maintained a clean and organized showroom, ensuring a comfortable shopping environment for clients.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.

Optical Dispenser

OPSM
02.2016 - 03.2017
  • Improved customer satisfaction by providing personalised eye wear recommendations based on individual needs and preferences.
  • Performed accurate measurements of customers'' facial features using precision tools to ensure optimal frame selection and fitment.
  • Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
  • Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
  • Provided exceptional customer service, consistently receiving positive feedback from clients regarding their shopping experience.

Education

High School Diploma -

Chrisites Beach High School
Chrisites Beach
11.1984

Skills

  • Communication and interpersonal skills
  • Relationship building
  • Scheduling appointments
  • Client history documentation and office administration
  • Billing processing

Languages

English
Full Professional

Timeline

Optical Dispenser

OPSM
06.2021 - Current

Optical Dispenser

Eyes and Vision
03.2017 - 06.2021

Optical Dispenser

OPSM
02.2016 - 03.2017

High School Diploma -

Chrisites Beach High School

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Joanne Franzi