Joan Wambugu
Brooklyn Park,
Summary
Ambitious Communications Specialist possessing strong public relations, communication and project management abilities. Excels in managing print communications and enforcing proactive media plans. Diverse credentials in both private and public industry sectors.
Overview
8
8
years of professional experience
Work History
Communication & Engagement Manager
Swissport International
10.2019 - Current
- Answered client queries and complaints to provide strong customer service.
- Took photographs and videos during special events for promotional materials and social media pages.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- I created and maintained collaborative and consultative working relationships with stakeholders, including to promote open communication and facilitate delivery of best practice communication and engagement initiatives.
- I developed and implemented customer-centred engagement tools to ensure stakeholders are consulted at the appropriate level and time, are provided with up-to-date information, and have a clear understanding of the project’s objectives and benefits.
- I developed communications collateral including website content, presentations, stakeholder collateral, speaking notes, media releases, social media content, program specific materials
- I provided specialist advice and support on communication and engagement community and stakeholder issues, risks and opportunities and appropriate management strategies to deliver business objectives.
- I designed and delivered of employee engagement strategy
Public Relations Executive
AcePlus Solutions Company
02.2016 - 07.2019
- Produced and distributed internal and external communications.
- Communicated with media weekly to build relationships and optimize press coverage.
- Developed and Coordinated comprehensive Pr plans that were aligned with the company's objectives
- I collaborated fully with the marketing and social media team to ensure consistent brand awareness.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
- I measured the effectiveness of the PR campaigns through thorough qualitative and quantitative analysis.
Education
Associate of Arts -
Shang Tao Media Arts College
Nairobi KenyaBachelor of Arts - Public Relations And Social Media Management
University of Nairobi, Kenya
NairobiMaster of Arts - Corporate Communication And Strategy Management
University of South Australia
Adelaide, SASkills
- I have highly developed analytical, strategic thinking and time management skills
- I have experience in strategic and innovative communication and stakeholder engagement, and superior understanding of communication methodologies
- I have gained strong stakeholder management skills – ability to communicate, engage and cultivate relationships with senior managers
- I have experience in delivering external communications activities as part of strategic campaigns
- I gained experience in developing and implementing change management and communications plans
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Communication & Engagement Manager
Swissport International
10.2019 - Current
Public Relations Executive
AcePlus Solutions Company
02.2016 - 07.2019
Associate of Arts -
Shang Tao Media Arts College
Bachelor of Arts - Public Relations And Social Media Management
University of Nairobi, Kenya
Master of Arts - Corporate Communication And Strategy Management
University of South Australia
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