JOEL BORKETEY
Shift Manager
Taif,Taif
Summary
Reliable Shift Leader with 5 years in Food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
5
5
years of professional experience
3
3
Certification
Work History
Shift Leader
Mcdonald's
11.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted performance reviews and provided staff with feedback and guidance.
- Analyzed sales figures and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Crew Trainer
Mcdonald's
12.2020 - 05.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Maintained current knowledge of all team position requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
- Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
- Provided coaching and mentoring to employees.
- Liaised with other departments to coordinate training activities and resolve any issues or concerns.
- Trained and mentored new personnel hired to fulfill various roles.
- Trained and mentored 5 new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Developed job-specific competencies and performance standards.
Education
No Degree - Visual Art
Middle East Senior High School
Accra - Ghana11.2014
Skills
- Client Service
- Team Leadership
- Staff Development
- Role Modeling
- Sales Reporting
- Issue Resolution
- Cash Handling
- Staff Training
- Policy and Procedure Enforcement
- Quality Inspections
- Optimizing Profitability
- Training Assistance
- Station Preparation
- Performance Tracking and Evaluations
- Rewards Programs
- Continuous Professional Improvement
- Security Procedures Adherence
- Security Monitoring
- Corrective Actions
- Loss Prevention Strategies
- Rule Enforcement
- Outcomes Tracking
- Employee Attendance Monitoring
- Staff Supervision
- Shift Scheduling
Accomplishments
- Achieved Results by completing Inventory task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Collaborated with team of 8 in the development of Food Safety.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Shift Manager, Mcdonald's - 7th July 2023
- Production, Mcdonald's - June 5th 2022
- Shift Leadership Transition 3.0 5th to 6th June 2023.
- Crew Trainer Class Certification February 5th and 6th 2021
Hospitality
I am always glad to see smiles and happiness on the face of every customer and the people around me.
I enjoy interacting with our customer to provide them with stress free table service and great hospitality by providing games card to their kids and gifts to make them have a return business with us again.
Having the experience if a Guest Experience Leader, helps me enjoy my hobby as a hospitality ambassador.
Timeline
Crew Trainer
Mcdonald's
12.2020 - 05.2022
Shift Leader
Mcdonald's
11.2018 - Current
No Degree - Visual Art
Middle East Senior High School
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