JOEL MABILIN
Al-Khobar Shamaliya,Saudi Arabia
Summary
Dedicated and ambitious, bringing strong teamwork and customer service skills combined with deep knowledge of coffee and brewing techniques. Proficient in managing daily operations and training staff, ensuring seamless and high-quality café experience. Committed to enhancing customer satisfaction and fostering positive work environment.
Overview
21
21
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Coffee Barista, Coffee Roaster, Coffee Taster
Shrq Speciality Coffee Roastery
Dammam, Al-khobar Eastern Province, Saudi Arabia
2021.09 - Current
- Enhanced customer satisfaction by providing best quality of coffee drinks.
- Collaborated effectively with team members for smooth operations.
- Ensured consistent quality with careful preparation of all beverages.
- Trained new staff members on coffee-making techniques to maintain standard quality.
- Respected punctuality and reliability thereby enhancing team morale.
- Initiated effective solutions for customer complaints or issues.
- Maintained clean, hygienic workstation for enhanced café environment.
- Demonstrated in-depth knowledge of coffee resulting in personalized recommendations.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Troubleshot issues with equipment promptly to maximized the consistency of coffee quality
- Enhanced quality of coffee by constantly monitoring process.
- Produced excellent coffee blends using knowledge of different bean characteristics.
- Ensured consistent product quality with regular cupping and taste assessments
- Kept detailed records of Calibration Profile, contributed to consistency in products.
- Worked closely with baristas to ensure they understood the unique profiles of each roast,.
- Collected samples for quality analysis.
- Applied HACCP principles to minimize risks in production process.
- Weighed and portioned coffee to prepare correct ratio per cup.
- Developed a refined palate by extensive sensory training.
Sales and customer service representative
Madareem Trading Est
Dammam, Saudi Arabia
2012.06 - 2021.09
- Established strong relationships with customers, enhancing brand loyalty.
- Streamlined inventory management process to reduce product wastage.
- Coordinated delivery schedules for optimum order fulfilment.
- Participated in regular staff meetings, contributing ideas for improved customer experience.
- Provided detailed product information for informed buying decisions.
- Assisted in design of promotional materials, stimulating customer interest and engagement.
Salesman
Dolchi Chocolate
Riyadh, Saudi Arabia
2010.06 - 2011.09
- Coordinated promotional events to attract prospective customers.
- Developed sales strategies for higher profit margins.
- Maximized sales revenue through effective upselling and cross-selling of associated products.
Mechanical technician
San Miguel Brewery Inc.
Urdaneta City Pangasinan, Philippines
2009.02 - 2009.06
- Diagnosed technical issues for timely repairs.
- Solved complex mechanical problems with application of advanced troubleshooting techniques.
- Maintained safety standards with the use of appropriate personal protective equipment
- Performed thorough daily visual inspections of mechanical assets to maintain workflows.
- Carefully dismantled mechanical assemblies to perform precise repairs, testing and cleaning duties.
- Repaired and replaced defective engines, brakes and suspension.
- Tested individual components and functions of equipment to detect root cause of issues.
Kitchen staff member
Jollibee food Corporation
Urdaneta city pangasinan, Philippines
2007.09 - 2008.02
- Multi-tasked efficiently to meet strict deadlines.
- Followed strict hygiene practices, providing a sanitary kitchen environment.
- Handled all foods, storage and cleaning activities in accordance with sanitary procedures.
- Ensured smooth service with effective communication skills.
- Improved kitchen flow by maintaining a clean and organized workspace.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Assisted in food preparation for enhanced meal quality.
- Monitored and recorded fridge and freezer temperatures to safely preserve stock.
Catering staff member
Lilia's Catering services
Urdaneta city pangasinan, Philippines
2005.03 - 2007.10
- Adhered to all safety regulations, minimising risk of accidents on-site.
- Demonstrated excellent team working skills whilst handling high-pressure situations during busy periods.
- Participated in regular training sessions keeping abreast with industry trends and improving personal skillset.
- Achieved customer satisfaction by promptly serving food and beverages.
- Delivered exceptional service to customers, contributing to repeat business.
- Communicated effectively with all team members, promoting a harmonious work atmosphere.
Education
Diploma - Starter Education
Bactad Proper Elementary School
Urdaneta City Pangasinan 1994.06 - 2000.03
High School Diploma - Social Economics
Pedro T. Orata National High School
Urdaneta city Pangasinan 2000.06 - 2004.03
Bachelor of Science Marine Transportation - Sea Navigation
Pangasinan Merchant Marine Academy
Dagupan City Pangasinan 2004.06 - 2007.04
Diploma - Diesel Mechanic
Urdaneta City Livelihood Skills Training Center
Urdaneta City Pangasinan 2009.02 - 2009.05
Skills
- Speciality coffee brewing
- Multitasking proficiency
- Creative coffee presentation
- Knowledge of coffee beans
- Barista training capabilities
- Time-Management aptitudes
- Speciality coffee understanding
- Coffee bean knowledge
- Coffee roasting proficiency
- HACCP knowledge
- Brewing techniques
- Quality control management
- Coffee roasting
- Espresso machine operation
- Coffee stock ordering
- New staff training
Languages
English
Proficient (C2)
Arabic
Intermediate
Affiliations
- Cooking Experimenting Coffee Drinks
Certification
Coffee Quality Control
Advanced Espresso
Roasting Science
How to Roast Coffee
Barista one
Timeline
Coffee Barista, Coffee Roaster, Coffee Taster
Shrq Speciality Coffee Roastery
2021.09 - Current
Sales and customer service representative
Madareem Trading Est
2012.06 - 2021.09
Salesman
Dolchi Chocolate
2010.06 - 2011.09
Mechanical technician
San Miguel Brewery Inc.
2009.02 - 2009.06
Diploma - Diesel Mechanic
Urdaneta City Livelihood Skills Training Center
2009.02 - 2009.05
Kitchen staff member
Jollibee food Corporation
2007.09 - 2008.02
Catering staff member
Lilia's Catering services
2005.03 - 2007.10
Bachelor of Science Marine Transportation - Sea Navigation
Pangasinan Merchant Marine Academy
2004.06 - 2007.04
High School Diploma - Social Economics
Pedro T. Orata National High School
2000.06 - 2004.03
Diploma - Starter Education
Bactad Proper Elementary School
1994.06 - 2000.03