Joel R. Lamparas
Riyadh,Saudi Arabia
Summary
Driven professional with keen ability to lead teams and foster productive work environments. Demonstrates strong organisational skills and conflict resolution abilities, ensuring smooth operations. Aims to enhance team performance and contribute to company success.
Overview
24
24
years of professional experience
Work history
Supervisor
Beast House- MDL Beast
Jax District, Diriyah, Saudi Arabia
2024.02 - Current
- Maintained company standards with regular quality checks.
- Provided first-line support to staff members, resolving issues promptly.
- Delegated tasks effectively, maximising employee skill utilisation.
- Supervised floor operations to ensure smooth workflow and minimal disruption.
- Coordinated staff shifts for optimal coverage during peak hours.
- Liaised between management and staff for better transparency and trust-building.
- Maintained high standard of customer service whilst handling multiple responsibilities simultaneously.
- Handled customer complaints, leading to higher satisfaction levels.
- Collaborated with management on strategic planning for seasonal sales events.
- Consistently improved product knowledge of floor staff by conducting engaging menu classes and taste panels.
- Maintained a clean and safe environment for staff and guests, constantly checking restaurant for cleanliness and set up.
- Trained team to upsell products and navigate POS systems.
- Requested training and development opportunities to build team knowledge and abilities.
- Led by example in delivering exceptional service, increasing repeat custom.
Team leader supervisor
KOOK
Riyadh , Saudi Arabia
2022.05 - 2024.01
- Managed inventory to avoid shortages and reduce waste.
- Coordinated daily store operations, ensuring high quality service delivery at all times.
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
- Established effective communication channels between front and back of house teams for smoother operation.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Established and enforced improved sanitation standards to maintain clean, hygienic dining areas.
- Provided administrative support to upper management through inventory reporting.
- Analysed operations to improve efficiency and service levels.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
Waiter
Buffalos Southwest Cafe nd Restaurant/ Fatburger
2007.04 - 2022.02
- Our ultimate goal is to provide high-quality service that will help us to maintain and attract customers.
- Preparing restaurants tables with special attention to sanitation and order. Attending the customers upon entrance to the restaurant.
- Presenting menus, helping customer select food and beverages. Take and serve orders and deals with complaints or problems with a positive attitude.
- Process payments of food and drink orders with the cash register.
- Provide the perfect service experience for the restaurant patrons.
- Deliver food and beverages as fast as we can. Follow all cash handling policies and procedures.
VIP Waiter
Saudi Medical System Limited
2006.01 - 2009.01
- Serve customers in accommodating manner.
- Adhere to timing standards for product and services.
- Checked with guests to make sure that they are enjoying their meals and take action to correct any issues.
- Escorting guests to tables and informing them of daily specials.
- Arrange reservations for patrons of dining establishments.
- Handling the table set up.
- Maintaining a clean and tidy work environment.
- Perform food preparation duties such as salad and appetizers- Portioning dessert and brewing coffee and tea.
- Acted as waitstaff supervisor once needed.
Waiter
Inks Food Corporation
2002.03 - 2004.03
- Provide the perfect service experience for restaurant patrons.
- Ensure the guest feels important and welcome in the restaurants.
- Present menu, answer questions and make menu recommendations.
- Provide responsible service.
- Coordinate with kitchen staff to deliver accurate food orders.
- Assured that all customers received excellent service.
Education
Primary -
Dinas Regional Pilot School
6 1987 - 4 1994
Secondary -
Dinas National High School
6 1994 - 4 1998
Bachelor of Arts - English
Josefina H Cerillas State College
6 1998 - 4 2003
Skills
- Customer services excellence
- Ethical standards
- Communication skills
- Team Leadership
- Attention to Detail
- Effective communication
- Active listening
- Positive attitude
Timeline
Supervisor
Beast House- MDL Beast
2024.02 - Current
Team leader supervisor
KOOK
2022.05 - 2024.01
Waiter
Buffalos Southwest Cafe nd Restaurant/ Fatburger
2007.04 - 2022.02
VIP Waiter
Saudi Medical System Limited
2006.01 - 2009.01
Waiter
Inks Food Corporation
2002.03 - 2004.03
Primary -
Dinas Regional Pilot School
6 1987 - 4 1994
Secondary -
Dinas National High School
6 1994 - 4 1998
Bachelor of Arts - English
Josefina H Cerillas State College
6 1998 - 4 2003