Joel Ssekankya
Dammam,Saudi Arabia
Summary
Energetic professional in the specialty coffee and customer service sector, known for high productivity and efficient task completion. Possess specialized skills in espresso drink preparation, latte art creation, and inventory management. Excel at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences.
Overview
4
4
years of professional experience
Work History
Barista/Specialty Coffee Expert
Chef Culture Cafe
DAMMAM Al Khobar , Saudi Arabia
07.2023 - Current
- Proven ability to master espresso extraction, manual brewing technique (pour-over, Aeropress, french press), and latte art, while delivering outstanding customer services
- Deep knowledge of specialty coffee origins and varietals, coupled with expertise in (POS) operation, inventory management and staff training
- Actively stays abreast of industry trends, incorporating innovative techniques and specialty coffee knowledge to enhance the cafe’s offerings
Junior Barista/Cashier/Server
Ivy’s Hotel
Kampala, Uganda
04.2021 - 10.2022
- Company Overview: Kampala Uganda
- Maintained a clean and organized barista station, adhering to hotel hygiene and sanitation standards
- Learned and applied various latte art techniques, enhancing the visual appeal of beverages and contributing to a premium guest experience
- Effectively communicated with guests to understanding their dietary needs and preferences, offering personalized recommendations
- Maintaining accurate knowledge of hotel food and beverage menus, including daily specials and promotional items
- Accurately processed guest payments using (POS) systems, reconciling transactions and handling cash and credit card transactions with efficiency and precision
- Kampala Uganda
Education
Bachelor - Human resource management
02-2023
Certificate - Higher advanced Education
01.2017
Skills
- Late Art
- Espresso extraction and Manual brewing
- POS operation
- Inventory management
- Coffee knowledge
- Menu knowledge
- Customer service
- Cash handling
- Staff training
- Espresso machine operation
- Communication skills
- Attention to detail
- Problem solving
- Multitasking Abilities
Languages
English
Proficient
C2
Arabic
Beginner
A1
Timeline
Barista/Specialty Coffee Expert - Chef Culture Cafe
07.2023 - Current
Junior Barista/Cashier/Server - Ivy’s Hotel
04.2021 - 10.2022
Makerere university business school - Bachelor, Human resource management
Central college mityana - Certificate, Higher advanced Education
Similar Profiles
Omar Sami DimyatiOmar Sami Dimyati
Sous Chef at Chef CultureSous Chef at Chef Culture
Eve JenningsEve Jennings
Supervisor and Front of House at Coffee Culture Cafe & EaterySupervisor and Front of House at Coffee Culture Cafe & Eatery
Anna SelinidisAnna Selinidis
Restaurant Server at Culture CafeRestaurant Server at Culture Cafe