JOHAINA SHAKER
Summary
Experienced human resources professional with a strong focus on talent acquisition and employee engagement. Demonstrates expertise in HR software, including Oasys HR System and applicant tracking systems, to streamline recruitment processes and enhance onboarding and induction experiences. Skilled in budget management, contract management, and payroll administration, ensuring efficient resource allocation and compliance with employment law. Adept at developing career development programmes and training initiatives, fostering leadership assessment and health and safety compliance. Utilises social media recruitment strategies and job posting platforms to attract top talent, with a commitment to advancing HR policies and employee benefits administration.
Forward-thinking HR leader with proven record in improving personnel management strategies to enhance workforce morale and performance. Decisive and strategic planner with strong history in [Type] industry.
Overview
9
9
years of professional experience
Work history
HR COORDINATOR
Marriott Sheraton Makkah Jabal Al Kaaba Hotel
10.2023 - 04.2025
- Very well experienced in the HR Marriott systems (OASYS& MHUB).
- Perform other administrative duties as required to support the mission and function of the unit.
- Serves as a source of information for the office on matters of policy and procedures.
- Responsible for the day-to-day planning and execution of the high-level strategies of the HR department, planning and developing new recruitment strategies, oversee staff benefits.
- Provide career paths to help guide each employee to a long future within the company.
- HR software and information system experience.
- Conducted job candidate assessments, screenings, and interviews.
- Facilitated onboarding for new hires.
- Organized employee files and maintained government platforms (GOSI, Qiwa, Muqeem, and Mudad, Taqat support invoices).
- Managed employee schedules, paid time off, overtime.
Minhaj Specialist
Holiday Inn bakkah
03.2025 - 07.2025
- Design and develop specialized training materials for ministry staff and service providers involved in serving pilgrims.
- Ensure that the curricula align with Saudi Vision and focus on enhancing the pilgrim and visitor experience.
- Study training and development needs based on the evolving requirements of Hajj and Umrah seasons.
- Analyze previous seasons' performance to extract lessons learned and identify areas for improvement.
- Collaborate with various departments (e.g., security, transportation, catering) to ensure training content matches operational needs.
- Engage with private service providers to align their staff training with ministry standards.
- Continuously review and update curricula based on feedback from pilgrims, staff, and field teams.
- Develop and maintain e-learning materials to ensure easy and broad access to training resources.
- Integrate global best practices in crowd management, hospitality, and service excellence into training programs.
- Prepare regular reports on achievements, challenges, and opportunities for development and present them to ministry leadership.
Customer Service for the Housing Sector During Hajj
Mashariq Mutawfi Pilgrims Company for Southeast Asian Countries- Almasiah
04.2024 - 07.2025
- Welcome and assist pilgrims who have registered through 'Nusuk' by verifying their booking details.
- Guide pilgrims to their accommodations based on their digital reservations.
- Provide instructions on how to use the app to access available services.
- Manage accommodation reservations made via 'Nusuk' to ensure their accuracy.
- Assist pilgrims in modifying their bookings as needed through the app or system.
- Offer technical support for any issues that pilgrims may encounter while using the platform.
- Guide pilgrims on how to book additional services such as transportation and meals through 'Nusuk.'
- Report any technical issues related to digital bookings and work towards resolving them.
- Follow up on maintenance and cleanliness requests within accommodations in coordination with the relevant teams.
- Collaborate with 'Nusuk' operational teams to ensure seamless service integration.
- Coordinate with security and health authorities to provide prompt assistance when necessary.
- Monitor check-in and check-out processes to ensure a smooth experience for pilgrims.
- Educate pilgrims on how to use 'Nusuk' for easy access to additional services.
- Share safety and security instructions for residential facilities.
- Support pilgrims during emergencies by coordinating with rapid response teams.
ASSISTANT PROSECUTOR
Public Prosecution
01.2019 - 12.2022
- Writing a petition for the complaint or/and case.
- Investigate every case by questioning the involved parties.
- Visiting case location if needed.
- Checking and investigating all bank checks that have been submitted in the cases.
- Following up if the case has been raised to court.
- Seeking to admit all cases to the conciliation center before reaching court.
ADMINISTRATIVE ASSISTANT
Albasha Company
02.2017 - 12.2019
- Ensuring employees' contracts and their iqama's status are valid.
- Ensure attendance for employees and report to the payroll team.
- Adding employees' certificates and papers into their files.
- Keeping up with employees' overtime while reporting to payroll.
ADMINISTRATIVE ASSISTANT
Ministry of Hajj
05.2016 - 08.2019
- Data base entry for all pilgrims including their arrival day and departure day.
- Follow up with pilgrims in every location they arrive to.
- Distributing pilgrims into hotels and groups.
- Show directions for pilgrims while visiting Arafat and Mena.
Education
BACHELOR'S - LAW
Ajman University
Skills
- Budget management
- Oasys HR System
- Poster designs
- Social Media Ads Tools
- Government Platforms
- Human Resources Policy
- HR policies understanding
- Onboarding and induction processes
- HR software expertise
- Knowledge of employment law
- Talent acquisition techniques
- Applicant tracking system
- Social media recruitment
- Career development programmes
- Human resources metrics
- Leadership assessment
- Job posting platforms
- Health and Safety Compliance
- Training and Development
- Contract management
- Payroll administration
- Employee training coordination
- Benefits administration
- Employee engagement
Timeline
Minhaj Specialist
Holiday Inn bakkah
03.2025 - 07.2025
Customer Service for the Housing Sector During Hajj
Mashariq Mutawfi Pilgrims Company for Southeast Asian Countries- Almasiah
04.2024 - 07.2025
HR COORDINATOR
Marriott Sheraton Makkah Jabal Al Kaaba Hotel
10.2023 - 04.2025
ASSISTANT PROSECUTOR
Public Prosecution
01.2019 - 12.2022
ADMINISTRATIVE ASSISTANT
Albasha Company
02.2017 - 12.2019
ADMINISTRATIVE ASSISTANT
Ministry of Hajj
05.2016 - 08.2019
BACHELOR'S - LAW
Ajman University
Similar Profiles
Eaindra Soe MyintEaindra Soe Myint
F & B Assistant at Hotel Indigo, Al Jabal AkhdarF & B Assistant at Hotel Indigo, Al Jabal Akhdar
Sarah NeazySarah Neazy
Assistant Front Office Manager at Address Jabal Omar MakkahAssistant Front Office Manager at Address Jabal Omar Makkah
Raghad AlhazmiRaghad Alhazmi
Service Plus Manager at Address Jabal Omar Makkah - Pre OpeningService Plus Manager at Address Jabal Omar Makkah - Pre Opening
Jennifer JohnsonJennifer Johnson
HR Coordinator at Keker, Van Nest & PetersHR Coordinator at Keker, Van Nest & Peters
Jessica SeeJessica See
HR Coordinator at City of LakewayHR Coordinator at City of Lakeway