John De Sciscio
Fulham
Summary
Experienced in many types of customer facing roles and dealing with all kinds of situations, excelling in customer satisfaction and leaving customers with a fantastic experience. Also a golf fanatic, qualified In Music Production and competent trade skills, also knowledgeable in many different industries, including B2B Sales, Hospitality, Sports & Leisure and Aged-Care, as well as experience building and operating an online trading card website.
Overview
7
7
years of professional experience
Work History
Duty Manager
X-Golf WestLakes
06.2023 - Current
- Managed a team of staff during busy times and made sure the venue ran smooth.
- Built and maintained (tech support) on golf simulators.
- Created and ran a 2 person scramble tournament.
- Achieved very high customer satisfaction by making sure all customers are personally looked after to the extent we could possibly manage.
- Created standards for on shift duties for staff members.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Trades Assistant
Modern Interior Construction
08.2024 - 11.2024
- Displayed strong work ethic by consistently arriving on time, remaining focused during work hours, and completing tasks as assigned with minimal supervision.
- Experienced in using and maintaining specialized tools and equipment associated with trades.
- Maintained clean and organized worksites, ensuring optimal working conditions for all team members.
TCG KING (Online Trading Card Store)
Owner/Operator
05.2022 - 05.2024
- Designed, published and operated an online business, from marketing, sales closing, promotion running, shipping and handling & invoicing.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Optimized website performance by implementing effective SEO strategies and improving site architecture.
Admin, Sales and Support Assistant
Fluid Management Technology
05.2022 - 12.2022
- Process customers purchase orders using Odoo ERP system, sending quotes, confirming orders, packing shipments and invoicing customers on a daily basis.
- Answered phone calls promptly and professionally, to take purchase orders, give quotes, take IT support calls or direct callers to appropriate personnel.
- Conducted in-depth troubleshooting of program problems and customer concerns and recommended corrective actions to resolve issues.
- Processed purchase orders from quotes to deliveries, packing, shipping and invoicing customers.
Customer Service Officer
Belgravia Leisure Group (Glanville Golf Club)
09.2020 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Experienced with stocktake, handling cash and using eftpos systems
- Trained and onboarded newly hired employees by explaining company policies and job duties
- Assisted call-in customers with questions and orders.
Food Service Assistant
Southern Cross Care
07.2017 - 11.2020
- Handled food service deliveries, transferring items from kitchen to patrons while hot and fresh
- Protected consumers by adhering closely to safe food handling practices
- Observed all quality and safety standards for safe food-handling practices
Education
Certificate IV - Real Estate Practice
Real Estate Training Academy
Adelaide, SA (Online)12.2024
Diploma of Music Industry - Electronic Music Production
SAE Creative Media Institute
Adelaide, SA01.2019
References
Daniel Gregorace (Venue Manager - X-Golf Westlakes) - 0402 036 823
Jason White (Owner - Modern Interior Construction) - 0450 428 450
Timeline
Trades Assistant
Modern Interior Construction
08.2024 - 11.2024
Duty Manager
X-Golf WestLakes
06.2023 - Current
TCG KING (Online Trading Card Store)
Owner/Operator
05.2022 - 05.2024
Admin, Sales and Support Assistant
Fluid Management Technology
05.2022 - 12.2022
Customer Service Officer
Belgravia Leisure Group (Glanville Golf Club)
09.2020 - 08.2022
Food Service Assistant
Southern Cross Care
07.2017 - 11.2020
Certificate IV - Real Estate Practice
Real Estate Training Academy
Diploma of Music Industry - Electronic Music Production
SAE Creative Media Institute
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