JOHN CARLO SERQUIÑA

• As a senior buyer, flawlessly manage the procurement of materials, goods and services for the organization, optimizing the cost, cash, quality and service
• You'll drive added value through sourcing strategically, value engineering, innovation delivery and risk management
• Maintain good relationship with existing suppliers while seeking new ones at the same time
• Effectively negotiating prices, provide reasonable solution to any changes in customer demands
• Constant communication to customers is the key
• Helping to interpret reports and predicting future
• Participated in continuous improvement initiatives, contributing ideas for more effective procurement processes.
• Achieved cost savings by implementing strategic sourcing and supplier negotiations.
• Developed strong relationships with suppliers, fostering collaboration and mutual growth.
• Optimized inventory management practices, reducing excess stock and minimizing carrying costs.
• Conducted thorough spend analysis to identify areas for potential cost savings and efficiencies.
• Enhanced supplier performance through regular evaluations and performance improvement plans.
• Reduced lead times by closely monitoring inventory levels and forecasting demand accurately.
• Evaluated supplier proposals objectively, selecting partners based on total value rather than just price alone.

CLIENTS:

• Eastern Petrochemical Company - Sharq SABIC

• Providing added value through sourcing strategically, value engineering, innovation delivery and risk management
• And provide wide range of contacts of suppliers whether materials will be procured locally or overseas
• Maintain good relationship with existing suppliers while seeking new ones at the same time
• Effectively negotiating prices, provide reasonable solution to any changes in customer demands
• Constant communication to customers is the key
• Ensuring the products are delivered on time
• Ensuring client's with accurate material supplies which includes, Material Test Certificate/ DATA SHEET
• Helping to interpret reports and predicting future
• Attending trade events (for new suppliers and knowledge enhancement)
• Should be on call and available when needed (emergency cases)

CLIENTS:

• Eastern Petrochemical Company - Sharq SABIC
• National Industrial Gases Co. - Gas SABIC

• Compiles lists of prospective client businesses using directories and other sources
• Acquires and updates knowledge of employers' and competitors' goods and services, and market conditions
• Visits regular and prospective client businesses to establish and act on selling opportunities
• Assesses customers' needs, as well as recommends and explains goods and services to them
• Monitors customers' changing needs and competitor activity, and reports these developments to sales management
• Quotes and negotiates prices and credit terms, and completes contracts and records orders
• Arranges delivery of goods, installation of equipment and the provision of services
• Reports to sales management on sales made and the marketability of goods and services
• Follows up with clients to ensure satisfaction with goods and services purchased, and resolves any problems that arise
• Prepares sales reports and maintains and submits records of business expenses incurred.

CLIENTS

• MMG SUPPLY & SERVICES
• DAELIM KHAFJI
• DAEWOO
• DOOSAN
• ARCC

• Answer incoming customer calls and provide assistance for registration, email creation, physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting
• Interact and coordinate with other departments to resolve customer issues
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
• Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.

CLIENTS

• VIRGIN MOBILE FRONTLINE INBOUND CALL SUPPORT U.K
• VIRGIN MOBILE BACK OFFICE E-MAIL SUPPORT U.K

• Determine further action or final completion on customer cases received
• May be asked to sell additional products or services
• Test, analyze and clear customer reported trouble
• Make notations via computer terminal
• Prepare reports and process paperwork
• Interpret customer records and repair tickets
• Escalate customer trouble issues when appropriate
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

CLIENTS

• HP KV LAPTOP TECH SUPPORT. LEVEL 2 TECH [U.S.A / CANADA]

Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
• Used ticketing systems to manage and process support actions and requests.
• Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
• Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.

CLIENTS

• AT&T
• TRANS UNION

• Responded to customer requests for products, services, and company information.
• Recommended products to customers, thoroughly explaining details.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Managed high-volume inbound calls, maintaining composure and professionalism under pressure.
• Built rapport with customers, fostering positive relationships that resulted in increased loyalty and repeat business.
• Supported successful sales campaigns by promoting special offers during relevant customer interactions.
• Contributed to team success, consistently meeting or exceeding individual call quality metrics.