John Dale Dizon

• Installation, Maintenance, and Decommissioning of wireless telecommunication equipment. Thisincludes installation of various types of feeders, Antennas and Hybrid cables.

• Downer Optus Audit as Rigger and Technician.

• Rigger scope includes disconnection and re connection of jumper cables, general photos, defect photos,antenna photos before disconnection and after re connection of jumper cable photos.

• Technician scope includes site photos, defect photos, quality call testing photos, Safe Culture app andother documentation requirements. All photos uploaded to Microsoft one drive share point.

Jeddah Regional Office ASCO (Jeddah, Saudi Arabia)

Ras Al Khair NSR CTW 110 (Ras Al Khair, Saudi Arabia)

Siding 4 Hofuf Facility Yard (Al Hofuf, Saudi Arabia)

KAAP Dammam (Dammam, Saudi Arabia)

Siding 11 Doubling (Riyadh, Saudi Arabia)

Ras Al Khair Desal and Power Plant (Ras Al Khair, Saudi Arabia)

Jubail Office (Jubail, Saudi Arabia)

Riyadh Power Plant 14 (Riyadh, Saudi Arabia)

Shuqaiq Steam Power Plant (Shuqaiq, Saudi Arabia)

Farasan Port Marine Facilities (Farazan, Saudi Arabia)

Jizan Office (Jizan, Saudi Arabia)

Yanbu South Terminal (Yanbu Al Muajiz, Saudi Arabia)

Yanbu Doosan Samsung (Yanbu III Samsung Engineering Co. Ltd., Saudi Arabia)

Yanbu Natural Gas Line (Yanbu Yassref, Saudi Arabia)

Yanbu Refinery Tank Farm (Yanbu Aramco, Saudi Arabia)

Tanajib Upgrade Pier Facilities (Tanajib Marine Port)

Yanbu Marafiq II Marine Facilities (Yanbu Marafiq II, Saudi Arabia)

Umluj Red Sea Project (Umluj, Saudi Arabia)

M1Project Marine and Dredging Works (Umluj, Saudi Arabia)

• Ensures the continuing operation of the Operating systems, email, printing, Windows update, virus protection, etc.

• Physical installation of Microwave Power Beams on the tower and Site Offices including configuration of wireless network to access company resources in different locations.

• Sets up and maintains physical and virtual environments for desktops.

• Investigates, tests, installs and upgrades new hardware/software products for PCs.

• Provides First level of Support to users on Hardware, Software and LAN in the form of recorded tickets,which are monitored and reported.

• Escalation of problems lasting more than SLA defined resolution time to the next level of supportfunctionally and to management hierarchically.

• Empowers customers so that they can make more effective use of the IT services available to them.

• Troubleshoots and provides accurate, creative solutions to technical problems on PCs while ensuring user satisfaction.• Acquires and maintains knowledge of relevant product offerings, current support policies, methods of support delivery, to provide technically accurate solutions to customers.
• Updates all Users’ applications with the latest service packs and patches.

• Protects against Virus attacks by regularly updating the Antivirus software and scanning all computers.

• Ensures and monitors the execution of a periodic Users’ hardware preventive maintenance plan.

• Maintains professional knowledge on technology changes, issues, trends, advances by attending courses/meetings/displays/site visits, user group meeting, conferences, magazines, newsletter, internet,etc.

• Undertakes special projects as required or directed by Regional IT Infrastructure Manager.

• Participates in evaluating new training needs.

• Provides Orientation for users on the use of their Hardware, Software and Network accessibility.

• Teaches or assists on training courses.

• Being a team player relative to support for, adherence to, and compliance with corporate governance and plans, policies and strategies, management plans, policy and procedure manuals, strategic and business plans.

• Shows support for organisation development initiatives e.g. customer focus improvement, culture change.

• Participates in Performance Development process.

• Fulfills required HSE tasks/responsibilities.

• Participates in and contributes to corporate projects and interdepartmental initiatives as agreed.

• Ensures proper care of company assets and equipment.

• Fulfills administration-reporting requirements (e.g. times sheets, reporting).

• Performs any other related duties as assigned.

• Responsible in handling all IT administrative functions for the site.

• Manage overall IT operations support for domestic, international and seasonal ramp-up campaignsoccupying 416 Customer representative Support seats and 32 Team Leader seats. Additional seats fromBusiness Support and Operations Support Groups having a total of 614 seats with 926 employees.

• Report and communicate directly to the Sr. IT Manager for project development status, Site IT updatesand perform miscellaneous job-related duties as assigned.

• Hired, trained and supervised 3 Senior Technical Support Engineers, 2 Technical Support Engineers and1 Vendor Helpdesk Technical Support Engineer covering 24x7 IT operations support. Facilitate month-end Technical Support Group team meetings to discuss project accomplishments, ongoing projects, upcoming projects, issues and concerns.

• Initiate the purchase of IT equipment for the site in line with business needs.

• Prepare yearly Site IT budget forecast for IT Service Delivery. Included variables and complexities such as operational changes, organizational changes and proposed projects to build realistic budgets with attention to financial constraints.

• Prepare Weekly, Monthly, Quarterly and Yearly Business Report presentations for Operations and IT Service Delivery.
• Provide advanced computer assistance and maintenance support to end users. Answer, evaluate,and prioritize incoming telephone, voice mail, e-mail, and in-person requests for IT support fromusers experiencing problems with hardware, software, networking, and telephony. Troubleshoot and resolve multi-user computer systems and connectivity problems, including user access and componentconfiguration.

• Install, test, administer and maintain client and server hardware, network operating system, and application software. Tests and debugs system configurations. Manage the escalation of problems to appropriate support units or solution providers for immediate action. Coordinate the delivery of required services or solutions by a team of subject matter experts.

• Coordinate with Helpdesk 24x7 to ensure appropriate monitoring and handling of computer system issues. Monitor and record the progress and status of all cases assigned in the ProInsight ticketing system to ensure that the committed service-level is fulfilled.

• Proactively monitor the capacity, utilisation, workload, and service level of computer systems through a software monitoring tool and recommend upgrades and maintenance of computer systems as necessary.

• Create documentation for new applications and processes. Support business client as a train the trainerresource and provide one-on-one training in application use and process flow. Perform ongoing auditingto validate process successes and define requirements for needed enhancements to applications.

• Prepare and maintain reports and applicable inventory records of computer hardware equipment,software applications and systems. Computer hardware equipment includes laptops, desktop computers,UPS, headsets and amplifiers, servers and network equipment. Software applications include licensing for Windows Operating Systems, Microsoft Office, Windows Servers, Anti-Virus software, and client specific software applications. System includes user lists, user access accounts and security.

• Data Center routine check up and monitoring. Cable grooming and log book maintenance for all authorized personnel.